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Jira Integration Won't Accept My User

Oliver Hall December 2, 2022

Hi,

I'm hoping to evaluate Crucible with Jira Software and I'm at the tantalising stage of running the setup wizard.

I have a valid evaluation licence

However, when I try to connect to our JIRA instance (JIRA cloud service) I am told that my user's password or admin role is invalid.

I've logged out, and back in to Jira to confirm I have the correct credentials, and my user has the all-encompassing site-admin role.

I haven't seen it mentioned anywhere, but is Crucible not compatible with a cloud instance?

Thanks,

Oliver

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