Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA, Crucible, and FishEye user management problems

We are running JIRA, Crucible, and FishEye in our company. We just purchased 10 user licenses for both Crucible and FishEye, and we have an existing 25 user license for JIRA. Prior to purchasing the Crucible and FishEye licenses we were using trial licenses and we had our Crucible server configured to use JIRA for user management and everything worked fine. However, once I entered the new FishEye and Crucible licenses I received the following error message:

You have exceeded the maximum number of users for FishEye.
You have 35 users and your limit is 10.

Our JIRA server has 35 users entered into its system, and has several of them disabled since we want to keep the issues assigned to those users but have no more need for the users beyond that. I can see that all 35 users are listed in the Crucible user management window. After checking FishEye's documentation, the only way to remove a FishEye license is to delete the user. Am I able to delete the user in Crucible without deleting the user in JIRA as well? Or do I have to completely unlink Crucible and JIRA in order for this to work?

1 answer

1 vote

Hi Taylor,

You can delete the user from FishEye/Crucible without deleting it from JIRA, however the user will be re-added to FishEye/Crucible in the next re-sync with JIRA.

Your best option is to create a new group of users in JIRA side (maybe called fecru-users), assign up to 10 JIRA users with this group and, in FishEye side, go to the Administration panel > Security Settings > Authentication, edit your JIRA/Crowd Authentication, click the Next >> button, and select only the fecru-users group.

I hope this helps!

We have setup Jira/Crucible like this. But if we remove a user from the fecru-users group this user is still activated in crucible. We have to manually deactivate this user in crucible.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

64 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you