We're using Crucible/FishEye for code reviews, and I'd like to include the email alias email@example.com on all outgoing reviews.
Is it possible to do this without creating an additional Crucible user that counts against our user count for billing purposes?
Thanks for the answers. I followed Tini suggestion of setting up a forwarding on my mail server. Unfortunately, Google Apps Gmail doesn't have great support for mail forwarding, so I had to hack around this using a Gmail monitoring account and filter.
This link helped in case anyone else has the same problem:
Unfortunately Crucible does not provide a built-in way to copy all emails to a specific address. However, you could achieve similar functionality by building a simple plugin to listen for these events, and fire off an email when they are received.
In Crucible Administration | Global Settings | Server, there is an option for Mail Server. I have my "From Address" set to Server@mydomain.com, and I've selected the option to "send emails from the Server address (below)". That email address is a fictitious alias that doesn't exist on the Exchange server. On the incoming emails I receive via my Exchange server, it identifies the Crucible user and has that server email address. Example: Bob posts a comment. I get an email that Outlook identifies as from "Bob @ MyDomain [Server@mydomain.com]".
On JIRA, I had a separate email address created on the Exchange server called "JIRAServer@mydomain.com". My JIRA subscriptions come in from that address. Emails on JIRA comments still come in as "Bob @ MyDomain (JIRA) [JIRAServer@mydomain.com]".
Neither of those email addresses use an account. However, both still identify the person who performed the activity, even though the "from" email address is changed to what I configured in the FE/Cruc/JIRA admin settings. I think that is as close as you can get out of the box. It is also easy to identify the sending system based on the email Subject.
You know I thought about what you asked some more, and I'm not sure I understand your goal. If you just want to have all Crucible emails also go to an extra email address, why not setup a rule on your mail server or in your mail client to forward a copy to that extra address?
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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