This question is in reference to Atlassian Documentation: Finding your FishEye or Crucible Support Entitlement Number (SEN)
Installed a trail version of crucible licence and configured SVN repository, initial indexing got struck at 14%Crucible-error.JPG
Although the indexing has failed, you should still be able to get to the Fisheye/Crucible admin screens and find the licence details, which will include a SEN.
You should then use that while raising a support call at https://support.atlassian.com
Although, I've just looked at your error message properly - the problem is the Fisheye/Crucible server got disconnected fro the Subversion server - that's probably a networking or Subversion problem rather than Fecru. Check the logs on both the Fecru server and Subversion to see what they think has gone wrong in more detail.
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