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  • I have got trail licence, how do i mention SEN number? Need immediate support ASAP. Big business requirement to purchase permanent licence, please support satyaranjan.mishra@honeywell.com

I have got trail licence, how do i mention SEN number? Need immediate support ASAP. Big business requirement to purchase permanent licence, please support satyaranjan.mishra@honeywell.com

This question is in reference to Atlassian Documentation: Finding your FishEye or Crucible Support Entitlement Number (SEN)

Installed a trail version of crucible licence and configured SVN repository, initial indexing got struck at 14%Crucible-error.JPG

2 answers

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Although the indexing has failed, you should still be able to get to the Fisheye/Crucible admin screens and find the licence details, which will include a SEN.

You should then use that while raising a support call at https://support.atlassian.com

Although, I've just looked at your error message properly - the problem is the Fisheye/Crucible server got disconnected fro the Subversion server - that's probably a networking or Subversion problem rather than Fecru.  Check the logs on both the Fecru server and Subversion to see what they think has gone wrong in more detail.

This widget could not be displayed.

Go to the "Administration" > "System Settings" > "System Information" page. In the "License" section there's a "

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