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I am trying to configure outlook in crucible, but getting error ?

Shashi Kant Jul 30, 2014

REQUIRED SETTINGS:

From Address : shashi.pal@xxxxxx.com

Server host name : outlook.xxxxxxx.com

OPTIONAL SETTINGS:

ENABLE DEBUG: NO

USE SSL/TLS : False

Username: aac9028

Password : xxxxxxx

Error :

Problem Sending Email

530 5.7.1 client was not authenticated


at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1333)

at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535)
at javax.mail.Transport.send0(Transport.java:151)
at javax.mail.Transport.send(Transport.java:80)
at practical.Mailer.main(Mailer.java:37)

2 answers

0 votes
Nic Brough [Adaptavist] Community Leader Jul 30, 2014

That means one of two things - you've genuinely put in the wrong username/password combination, or that you're trying to use the server as a mail relay and your account does not have the rights to do that.

First, try "telnet outlook.xxxxxx.com25". If that lets you in, then you know it's the relaying rights. Assuming you do get a prompt, try

> helo

This checks it's healthy and responsive, it should say "Hello" back to you

> mail from shashi.pal@xxxxxx.com

This will probably give you the same authentication error. You'll need to talk to your exchange admins about it.

Shashi Kant Jul 30, 2014

I am using same credentials to configure outlook with confluence i.e when I am using same credential and server host name it is working fine but It is failing to connect with crucible .

Nic Brough [Adaptavist] Community Leader Jul 30, 2014

Have you tested what I suggested?

0 votes
Tom Davies Atlassian Team Jul 30, 2014

Googling suggests that the username should be your full email address, but I have not tried this myself.

Shashi Kant Jul 30, 2014

I tried that also and some other possible combinations but still facing authentication error.

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