Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,781
Community Members
 
Community Events
165
Community Groups

I am trying to configure outlook in crucible, but getting error ?

REQUIRED SETTINGS:

From Address : shashi.pal@xxxxxx.com

Server host name : outlook.xxxxxxx.com

OPTIONAL SETTINGS:

ENABLE DEBUG: NO

USE SSL/TLS : False

Username: aac9028

Password : xxxxxxx

Error :

Problem Sending Email

530 5.7.1 client was not authenticated


at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1333)

at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535)
at javax.mail.Transport.send0(Transport.java:151)
at javax.mail.Transport.send(Transport.java:80)
at practical.Mailer.main(Mailer.java:37)

2 answers

0 votes
Tom Davies Atlassian Team Jul 30, 2014

Googling suggests that the username should be your full email address, but I have not tried this myself.

I tried that also and some other possible combinations but still facing authentication error.

0 votes

That means one of two things - you've genuinely put in the wrong username/password combination, or that you're trying to use the server as a mail relay and your account does not have the rights to do that.

First, try "telnet outlook.xxxxxx.com25". If that lets you in, then you know it's the relaying rights. Assuming you do get a prompt, try

> helo

This checks it's healthy and responsive, it should say "Hello" back to you

> mail from shashi.pal@xxxxxx.com

This will probably give you the same authentication error. You'll need to talk to your exchange admins about it.

I am using same credentials to configure outlook with confluence i.e when I am using same credential and server host name it is working fine but It is failing to connect with crucible .

Have you tested what I suggested?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Confluence

An update on Confluence Cloud customer feedback – June 2022

Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...

231 views 1 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you