I am trying to configure outlook in crucible, but getting error ?


From Address : shashi.pal@xxxxxx.com

Server host name : outlook.xxxxxxx.com




Username: aac9028

Password : xxxxxxx

Error :

Problem Sending Email

530 5.7.1 client was not authenticated

at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1333)

at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:906)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:535)
at javax.mail.Transport.send0(Transport.java:151)
at javax.mail.Transport.send(Transport.java:80)
at practical.Mailer.main(Mailer.java:37)

2 answers

0 vote

That means one of two things - you've genuinely put in the wrong username/password combination, or that you're trying to use the server as a mail relay and your account does not have the rights to do that.

First, try "telnet outlook.xxxxxx.com25". If that lets you in, then you know it's the relaying rights. Assuming you do get a prompt, try

> helo

This checks it's healthy and responsive, it should say "Hello" back to you

> mail from shashi.pal@xxxxxx.com

This will probably give you the same authentication error. You'll need to talk to your exchange admins about it.

I am using same credentials to configure outlook with confluence i.e when I am using same credential and server host name it is working fine but It is failing to connect with crucible .

Have you tested what I suggested?

0 vote
Tom Davies Atlassian Team Jul 30, 2014

Googling suggests that the username should be your full email address, but I have not tried this myself.

I tried that also and some other possible combinations but still facing authentication error.

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