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How can I make FishEye/Crucible to accept my login data?

Hello!

Recent FishEye/Crucible 4.5.3 had for some time problems to start because of file system permissions. Now only (?) one other problem exists:

2018-05-18 07:24:19,153 WARN  - Problem starting repository next-config (next-config)

com.cenqua.fisheye.LicensePolicyException: Cannot start repository next-config: your license only allows up to 5 running repositories.

And we have some more (I think two more) from former times with a bigger license. But I cannot login anymore because my name and my password, coming from Crowd (3.1.2), are not accepted and when I try to reset my password I always seem to see a different text to repeat than FishEye/Crucible. So I am constantly locked out.

 

https://confluence.atlassian.com/fisheye/how-to-reset-the-administration-page-password-in-fisheye-or-crucible-298977083.html?_ga=2.162104892.1443206771.1526547334-1274374449.1522743248 describes a method to reset the admin password (which might not be set here), which seem to fail. Maybe because I am using the wrong port number. Which of the two following is the proper one?

2018-05-18 07:24:14,383 INFO  - Server started on :6980 (http), 8009 (ajp13) (control port on 127.0.0.1:8059)

 

Please eMail me directly, if possible, because I am here on my head's behalf: mailto:Peter.Dyballa@Bertelsmann.DE

 

--

 

Greetings

 

   Pete

 

1 answer

0 votes
Rodrigo M Atlassian Team May 21, 2018

Hello Peter!

 

From what I understood your description, it seems that you are having issues while logging in Fisheye.

According to the Restrictions on FishEye Starter Licenses, Fisheye does not allow more that 5/users and 5 repos for Starter Licenses.

Therefore, I recommend you to follow the How to reset the Administration Page password in FishEye or Crucible KB to Login on Fisheye and restrict repositories/user according to Starter License.

You should be able to access your instance using the 6980 (http) port and using the admin password following the document above.

 

Regards

Rodrigo

Hello Rodrigo!

 

Loading the admin/admin.do page from  port 6980 fails although FishEye is listening at that port:

 

java      6667     fisheye  545u     IPv4             148126       0t0     TCP *:6980 (LISTEN)

java      6667     fisheye  549u     IPv4             148128       0t0     TCP *:8009 (LISTEN)

 

Safari on my local Mac reports a time-out after some minutes.

Is there some other way to switch off unused repositories – if they are the cause?

Or how can I make it connect to Crowd to know me and my password?

--

Greetings

   Pete

fisheye.out reports are in the attached file. Bildschirmfoto 2018-05-29 um 10.32.55.pngDoes this make any sense?

 

--

 

Pete

This problem has resolved itself somehow. Connection to Crowd works again (because a misconfiguration in Crowd was corrected), the number of repositories was reduced to the allowed amount…

--

Pete

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