Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I make FishEye/Crucible to accept my login data?


Recent FishEye/Crucible 4.5.3 had for some time problems to start because of file system permissions. Now only (?) one other problem exists:

2018-05-18 07:24:19,153 WARN  - Problem starting repository next-config (next-config)

com.cenqua.fisheye.LicensePolicyException: Cannot start repository next-config: your license only allows up to 5 running repositories.

And we have some more (I think two more) from former times with a bigger license. But I cannot login anymore because my name and my password, coming from Crowd (3.1.2), are not accepted and when I try to reset my password I always seem to see a different text to repeat than FishEye/Crucible. So I am constantly locked out. describes a method to reset the admin password (which might not be set here), which seem to fail. Maybe because I am using the wrong port number. Which of the two following is the proper one?

2018-05-18 07:24:14,383 INFO  - Server started on :6980 (http), 8009 (ajp13) (control port on


Please eMail me directly, if possible, because I am here on my head's behalf: mailto:Peter.Dyballa@Bertelsmann.DE








1 answer

0 votes
Rodrigo M Atlassian Team May 21, 2018

Hello Peter!


From what I understood your description, it seems that you are having issues while logging in Fisheye.

According to the Restrictions on FishEye Starter Licenses, Fisheye does not allow more that 5/users and 5 repos for Starter Licenses.

Therefore, I recommend you to follow the How to reset the Administration Page password in FishEye or Crucible KB to Login on Fisheye and restrict repositories/user according to Starter License.

You should be able to access your instance using the 6980 (http) port and using the admin password following the document above.




Hello Rodrigo!


Loading the admin/ page from  port 6980 fails although FishEye is listening at that port:


java      6667     fisheye  545u     IPv4             148126       0t0     TCP *:6980 (LISTEN)

java      6667     fisheye  549u     IPv4             148128       0t0     TCP *:8009 (LISTEN)


Safari on my local Mac reports a time-out after some minutes.

Is there some other way to switch off unused repositories – if they are the cause?

Or how can I make it connect to Crowd to know me and my password?




fisheye.out reports are in the attached file. Bildschirmfoto 2018-05-29 um 10.32.55.pngDoes this make any sense?





This problem has resolved itself somehow. Connection to Crowd works again (because a misconfiguration in Crowd was corrected), the number of repositories was reduced to the allowed amount…



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Do Not Lose your Customer’s Trust

Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...

24 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you