How can I make FishEye/Crucible to accept my login data?

[iron.werther]

Hello!

Recent FishEye/Crucible 4.5.3 had for some time problems to start because of file system permissions. Now only (?) one other problem exists:

2018-05-18 07:24:19,153 WARN  - Problem starting repository next-config (next-config)

com.cenqua.fisheye.LicensePolicyException: Cannot start repository next-config: your license only allows up to 5 running repositories.

And we have some more (I think two more) from former times with a bigger license. But I cannot login anymore because my name and my password, coming from Crowd (3.1.2), are not accepted and when I try to reset my password I always seem to see a different text to repeat than FishEye/Crucible. So I am constantly locked out.

https://confluence.atlassian.com/fisheye/how-to-reset-the-administration-page-password-in-fisheye-or-crucible-298977083.html?_ga=2.162104892.1443206771.1526547334-1274374449.1522743248 describes a method to reset the admin password (which might not be set here), which seem to fail. Maybe because I am using the wrong port number. Which of the two following is the proper one?

2018-05-18 07:24:14,383 INFO  - Server started on :6980 (http), 8009 (ajp13) (control port on 127.0.0.1:8059)

Please eMail me directly, if possible, because I am here on my head's behalf: mailto:Peter.Dyballa@Bertelsmann.DE

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Greetings

   Pete

[Rodrigo M]

Hello Peter!

From what I understood your description, it seems that you are having issues while logging in Fisheye.

According to the Restrictions on FishEye Starter Licenses, Fisheye does not allow more that 5/users and 5 repos for Starter Licenses.

Therefore, I recommend you to follow the How to reset the Administration Page password in FishEye or Crucible KB to Login on Fisheye and restrict repositories/user according to Starter License.

You should be able to access your instance using the 6980 (http) port and using the admin password following the document above.

Regards

Rodrigo

[iron.werther]

Hello Rodrigo!

Loading the admin/admin.do page from  port 6980 fails although FishEye is listening at that port:

java      6667     fisheye  545u     IPv4             148126       0t0     TCP *:6980 (LISTEN)

java      6667     fisheye  549u     IPv4             148128       0t0     TCP *:8009 (LISTEN)

Safari on my local Mac reports a time-out after some minutes.

Is there some other way to switch off unused repositories – if they are the cause?

Or how can I make it connect to Crowd to know me and my password?

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Greetings

   Pete

[iron.werther]

fisheye.out reports are in the attached file. Does this make any sense?

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Pete

[Peter Dyballa]

This problem has resolved itself somehow. Connection to Crowd works again (because a misconfiguration in Crowd was corrected), the number of repositories was reduced to the allowed amount…

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Pete