Fisheye/Crucible email configuration fails

Trying to configure Fisheye/Crucible email.  Using the same settings as Jira, which works, but when I send a test email, I get the following results.

Any help would be greatly appreciated.

Starting mail system...

mail.smtp.host = mysmtphost

mail.smtp.starttls.enable = false

mail.from = skcsjira@my.domain

Mail system started.

Using from address: 'me@my.domain'

problem sending email
mysmtphost
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:178)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:579)
at java.net.Socket.connect(Socket.java:528)
at com.sun.mail.util.SocketFetcher.createSocket(SocketFetcher.java:232)

2 answers

0 votes

Hi James,

It looks like the SMTP host specified could not be reached from the FishEye server? Can you please try to ping the mail server IP address?

If the ping works, I believe your best option is to enable SMTP debug, reproduce the problem, and create a Support issue attaching a Support Zip.

Kind regards,
Felipe Kraemer

Yes, I was able to ping.  Like I said they're on the same server.  I have created a support ticket with the debug as you suggested.  Thanks for responding.

James.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Jan 15, 2019 in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

279 views 5 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you