Fisheye/Crucible email configuration fails

Trying to configure Fisheye/Crucible email.  Using the same settings as Jira, which works, but when I send a test email, I get the following results.

Any help would be greatly appreciated.

Starting mail system... = mysmtphost

mail.smtp.starttls.enable = false

mail.from = skcsjira@my.domain

Mail system started.

Using from address: 'me@my.domain'

problem sending email
at com.sun.mail.util.SocketFetcher.createSocket(

2 answers

0 vote

Hi James,

It looks like the SMTP host specified could not be reached from the FishEye server? Can you please try to ping the mail server IP address?

If the ping works, I believe your best option is to enable SMTP debug, reproduce the problem, and create a Support issue attaching a Support Zip.

Kind regards,
Felipe Kraemer

Yes, I was able to ping.  Like I said they're on the same server.  I have created a support ticket with the debug as you suggested.  Thanks for responding.


Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

255 views 6 8
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot