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FishEye/Crucible e-mail test failing


I have installed a FishEye/Crucible instance in AWS, running on Amazon Linux, with a Postgres database.  I also have Jira and Confluence servers in this same environment, and their e-mail (with these same parameters) works with no problems.

The FE/C version is Version:4.5.3 Build:20180321104931 2018-03-21

The e-mail settings look like this:

SMTP host name:
SMTP port: 465
Use SSL/TLS: True
Username: xxxxxxxxxxxxxxxxxxxxxxxxxx
Password: zzzzzzzzzzzzzzzzzzzzzzzz
Connection timeout: 30
Timeout: 30

If I have no timeouts, the system will spin until I get a timeout page from Nginx (which is my reverse proxy server).  With the timeouts set to 30 (as shown above), and logging enabled, I get this trace:

Starting mail system... =
mail.smtp.starttls.enable = true
mail.smtp.port = 465
mail.from =
mail.smtp.connectiontimeout = 30000
mail.smtp.timeout = 30000
mail.smtp.auth = true
username = xxxxxxxxxxxxxxxxxxxx
password = *******
Mail system started.
Using from address: ''
DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "", port 465, isSSL false
DEBUG SMTP: exception reading response: Read timed out
problem sending email
Read timed out
at Method)

Note that it shows "isSSL False", even with the "Use SSL/TLS" parameter set to "True".  I think this is the cause of the failure, because AWS SES e-mail requires secure SMTP, but I don't know how to fix it.  It appears that the value I'm setting with the radio button is being ignored.

1 answer

1 accepted

0 votes
Answer accepted
Caterina Curti
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 15, 2018

Hi @David Rosenfeld,

It looks like you may be running into this known issue:

- FE-3912Fisheye mail doesn't work with SMTPS


The bug report above also contains a workaround that you could try.



Caterina - Atlassian

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