Crucible tool not working in JIRA

[Ikaika Bowman]

Server room issues has led to our Crucible tool not working. Here is what I see in my stdout.txt from C:\Atlassian\Data\fecru\service-logs

I am new to JIRA administration with Fisheye/Crucible so please bare with me. (I was actually nominated as the admin, the person who installed and configured system is no longer with the company and did not leave us any documentation) 

2016-10-06 19:21:08 Commons Daemon procrun stdout initialized
2016-10-06 19:21:09,586 INFO - Using log4j configuration file: C:\Atlassian\fecru-3.5.0\log4j.xml
2016-10-06 19:21:09,602 INFO - FishEye arguments: []
2016-10-06 19:21:09,602 INFO - FishEye/Crucible 3.5.0 (20140722091943), Built on 2014-07-22
2016-10-06 19:21:09,602 INFO - Logging started (Oracle Corporation|23.25-b01|C:\Atlassian\fecru-3.5.0\jre|Windows Server 2008|x86|6.0|maxmem=910MB)
2016-10-06 19:21:09,617 INFO - This program contains InfinityDB Version 3.0.21 2013.08.04_07.20 Deployment edition
2016-10-06 19:21:09,617 INFO - See infinitydb.com - Boiler Bay Inc
2016-10-06 19:21:09,617 INFO - InfinityDB is Copyight (C) 2001-2013 Roger L. Deran, all rights reserved.
2016-10-06 19:21:09,617 INFO - InfinityDB has been Licensed to Atlassian
for distribution in FishEye and Crucible.
Atlassian Pty Ltd (ABN 53 102 443 916)
of 341 George St., Sydney, New South Wales, 2000 Australia

2016-10-06 19:21:09,867 INFO - UpgradeManager started.
2016-10-06 19:21:09,899 INFO - loading config from file: C:\Atlassian\Data\fecru\config.xml
2016-10-06 19:21:10,289 INFO - Crucible (Server) 50 Users: Commercial License License registered to Rocket Gaming Systems.
2016-10-06 19:21:10,586 INFO - Adding secondary content dir of C:\Atlassian\Data\fecru\content
2016-10-06 19:21:15,461 INFO - Starting database...
2016-10-06 19:21:18,212 INFO - Database started.
2016-10-06 19:21:19,133 INFO - Starting plugin system...
2016-10-06 19:21:23,009 ERROR - The Web context could not be started
org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'feCruHostApplication' defined in URL [jar:file:/C:/Atlassian/fecru-3.5.0/fisheye.jar!/com/atlassian/fecru/applinks/FeCruHostApplication.class]: Unsatisfied dependency expressed through constructor argument with index 1 of type [com.cenqua.crucible.model.managers.ProjectManager]: : Error creating bean with name 'projectManager': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire method: public void com.cenqua.crucible.model.managers.impl.DefaultProjectManager.setUserManager(com.cenqua.fisheye.user.UserManager); nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'userManager': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire method: public void com.cenqua.fisheye.user.DefaultUserManager.setCommitterUserMappingManager(com.cenqua.fisheye.model.manager.CommitterUserMappingManager); nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'committerUserMappingManager': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.cenqua.fisheye.config.RepositoryManager com.cenqua.fisheye.model.manager.CommitterUserMappingManagerImpl.repositoryManager; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'repositoryManager': Invocation of init method failed; nested exception is com.cenqua.fisheye.rep.DbException: java.io.IOException: read past EOF; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'projectManager': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire method: public void com.cenqua.crucible.model.managers.impl.DefaultProjectManager.setUserManager(com.cenqua.fisheye.user.UserManager); nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'userManager': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire method: public void com.cenqua.fisheye.user.DefaultUserManager.setCommitterUserMappingManager(com.cenqua.fisheye.model.manager.CommitterUserMappingManager); nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'committerUserMappingManager': Injection of autowired dependencies failed; nested exception is org.springframework.beans.factory.BeanCreationException: Could not autowire field: private com.cenqua.fisheye.config.RepositoryManager com.cenqua.fisheye.model.manager.CommitterUserMappingManagerImpl.repositoryManager; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'repositoryManager': Invocation of init method failed; nested exception is com.cenqua.fisheye.rep.DbException: java.io.IOException: read past EOF
Related cause: org.springframework.beans.factory.BeanCurrentlyInCreationException: Error creating bean with name 'backup': Requested bean is currently in creation: Is there an unresolvable circular reference?
Related cause: org.springframework.beans.factory.BeanCurrentlyInCreationException: Error creating bean with name 'manifestRetrieverFactoryBean': Requested bean is currently in creation: Is there an unresolvable circular reference?
Related cause: org.springframework.beans.factory.BeanCurrentlyInCreationException: Error creating bean with name 'typeAccessorServiceFactoryBean': Requested bean is currently in creation: Is there an unresolvable circular reference?
Related cause: org.springframework.beans.factory.BeanCurrentlyInCreationException: Error creating bean with name 'authenticationConfigurationManagerFactoryBean': Requested bean is currently in creation: Is there an unresolvable circular reference?
Related cause: org.springframework.beans.factory.BeanCurrentlyInCreationException: Error creating bean with name 'applicationLinkServiceFactoryBean': Requested bean is currently in creation: Is there an unresolvable circular reference?
Related cause: org.springframework.beans.factory.BeanCurrentlyInCreationException: Error creating bean with name 'entityLinkServiceFactoryBean': Requested bean is currently in creation: Is there an unresolvable circular reference?
at org.springframework.beans.factory.support.ConstructorResolver.createArgumentArray(ConstructorResolver.java:730)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:196)

[...]

at com.cenqua.fisheye.FishEyeCtl.mainImpl(FishEyeCtl.java:99)
at com.cenqua.fisheye.FishEyeCtl.main(FishEyeCtl.java:42)
2016-10-06 19:21:23,055 INFO - Shutdown requested
2016-10-06 19:21:23,055 INFO - shutdown SVN_code
2016-10-06 19:21:23,055 INFO - shutdown SVN_Media
2016-10-06 19:21:23,055 INFO - shutdown SVN_Media_Tools

[Marek Parfianowicz]

[...] did not leave us any documentation

You can find FishEye and Crucible documentation here:

confluence.atlassian.com/display/FISHEYE

confluence.atlassian.com/display/CRUCIBLE

2016-10-06 19:21:09,602 INFO - FishEye/Crucible 3.5.0 (20140722091943), Built on 2014-07-22

I see that you are using a quite old FishEye/Crucible version - 3.5.0 - this version is no longer supported by Atlassian (see Atlassian+Support+End+of+Life+Policy). I would strongly recommend to upgrade to the latest version as soon as you fix your problems with the instance.

Regarding Spring-related errors in the log - please check what Java version do you have installed and whether it's compatible with FishEye/Crucible (see Crucible 3.5 Supported platforms).

[Ikaika Bowman]

Thank you for the information Marek, We will upgrade as soon as we can. I just need to get this fixed asap as we have a few major projects that need to be completed by a certain deadline. 

We have Oracle JDK 1.7 installed which I see is supported. 

Any thoughts?