Can't activate Jira users in Crucible: "A Display name is required"

[Inavero Purchasing]

Trying to activate a user in crucible, we've got plenty of license headroom to do so, gives me these 3 errors when I try to click the checkbox and save:

• This user's details are held externally, so the email address and display name cannot be edited in FishEye and Crucible.

• A display name is required.

• Not a valid email address.

Of course the user is held in Jira, and crowd authenticated to fisheye/crucible, so there is a valid email & display name. This user has been an active crucible user in the past as well.

On editing the user in Crucible I see the email/display name, they are greyed out and uneditable since they come from Jira. Hitting the save button clears the email/displayname fields when the page reloads and displays errors. Looks like a code regression in fisheye/crucible, where it can't tell those fields are indeed populated on form submit. Tested in latest Chrome & Firefox, crucible v3.6.2

[gustavo_refosco]

Hi Justin,

As the Crucible user option is present only in Crucible I think it should be possible to edit it even the user being handled externally, so I've raised https://jira.atlassian.com/browse/CRUC-7063for it. Please consider applying the workaround suggested in the bug report.

Please allow me also to add I observed this only with version 3.6.x. In version 3.5.x it is working fine.

Regards,
Gustavo Refosco