Can't activate Jira users in Crucible: "A Display name is required"

Trying to activate a user in crucible, we've got plenty of license headroom to do so, gives me these 3 errors when I try to click the checkbox and save:


  • This user's details are held externally, so the email address and display name cannot be edited in FishEye and Crucible.

  • A display name is required.

  • Not a valid email address.


Of course the user is held in Jira, and crowd authenticated to fisheye/crucible, so there is a valid email & display name. This user has been an active crucible user in the past as well.

On editing the user in Crucible I see the email/display name, they are greyed out and uneditable since they come from Jira. Hitting the save button clears the email/displayname fields when the page reloads and displays errors. Looks like a code regression in fisheye/crucible, where it can't tell those fields are indeed populated on form submit. Tested in latest Chrome & Firefox, crucible v3.6.2

1 answer

Hi Justin,

As the Crucible user option is present only in Crucible I think it should be possible to edit it even the user being handled externally, so I've raised it. Please consider applying the workaround suggested in the bug report.

Please allow me also to add I observed this only with version 3.6.x. In version 3.5.x it is working fine.

Gustavo Refosco

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