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Can I downgrade my Commercial Software Maintenance Renewal to cover for less users?

Dave Raaijmaker
Dave Raaijmakers
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July 25, 2011

I currently own a 25-user license for both FishEye and Crucible and have an upcoming Software Maintenance Renewal; our requirements have however changed and we questioning if we can downgrade the renewal for both products to cover for 10 users.

Cheers,

Dave Raaijmakers

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 25, 2011

Yes, Atlassian have done this for some of my clients in the past. You couldn't do it online last time they did it, but it was a simple email to sales@atlassian.com to ask them, and they adjusted the renewal quote and account straight away. I think they've revamped some of the account stuff since last time I was involved in lowering the users, so I'd check your account before mailing them.

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