Atlassian FishEye Crucible Server (3.4) fails to start

I have installed the atlassian-crucible-3.4.0-x64 packet in order to upgrade our instace. Everything is there, I can start the server through the "start" batch file. This is the error (std.err.txt)

2 answers

1 accepted

Hi Adam,

There are two ways to configure JVM options for the Fisheye/Crucible service. Firstly you can use the Regedit method for JIRA described in the documentation page linked here:

Alternatively, you can use the prunmgr from Apache Daemon tools to edit the service options. It can be downloaded here:

Once downloaded, you need to run prunmgr.exe with one of these command lines

prunmgr.exe "//ES/Atlassian FishEye"


prunmgr.exe "//ES/Atlassian Crucible"

We will be publishing more documentation on this shortly.
Kind Regards
Richard Stephens

The prunmgr.exe done the job.

Hello Adam,

please increase your permgem memory allocation and start again. This link could help you



That should not be the answer, I'm talking about the latest version that installs the windows service with installing Crucible. Runs through "start" batch file, why the service won't start.

I'm afraid the log is telling you what is wrong - it has not got enough memory. As Fabio says, you need to increase it. It doesn't matter that "it should not be the error", the fact is that it is.

Thanks Nic. From the log file it seems that it is a memory issue.

Exactly. There's no way of knowing exactly why there is a memory issue until you can get it running and examine the java process memory usage. But the log is 100% clear - it hasn't got enough memory and it needs more.

Guys, the thing is that it is working if I start through "start" batch file. The problem is the service installed with the installer. I need this to run as service. Where to change the parameters for the service. No wrapper wrapper config and stuff.

These are the facts:

JAVA Version: 1.7.0_55

Java VM: Java HotSpot(TM) 64-Bit Server VM

JVM input arguments: -Djsse.enableSNIExtension=false -Xmx1024m -XX:MaxNewSize=128m -XX:MaxPermSize=256m

(They must work on this input.)

Thank you Fabio, but as I have said there is no wrapper installed. The new installation (3.4) installs the server by it self, and in the process there is nothing to configure.

Look in the registry for the startup of fisheye.

It very common for a service requires more memory because it has a stronger integration with the windows operating system (ie the service start, stop, restart and monitor interfaces as one example).

I did not find the documentation I would expect for a service, but I would try to use the Jira service documentation to figure things out.

Hi Adam,

sorry for that. There's a specific how-to guide

This is for JIRA but could be used as example to increase your Fisheye Service.

Hope this helps,


Suggest an answer

Log in or Join to answer
Community showcase
Alexey Matveev
Published Saturday in Jira

How to run Jira in a docker container

Everything below is tested on Ubuntu 17.10. I prefer to use Jira in a docker container because: 1. I can install Jira with a couple of commands. 2. I can start and stop Jira just by starting and s...

118 views 2 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot