Atlassian FishEye Crucible Server (3.4) fails to start

[bitisuvanje]

I have installed the atlassian-crucible-3.4.0-x64 packet in order to upgrade our instace. Everything is there, I can start the server through the "start" batch file. This is the error (std.err.txt)

[rstephens · Accepted solution]

Hi Adam,

There are two ways to configure JVM options for the Fisheye/Crucible service. Firstly you can use the Regedit method for JIRA described in the documentation page linked here: https://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory

Alternatively, you can use the prunmgr from Apache Daemon tools to edit the service options. It can be downloaded here:

http://www.apache.org/dist/commons/daemon/binaries/windows/

Once downloaded, you need to run prunmgr.exe with one of these command lines

prunmgr.exe "//ES/Atlassian FishEye"

or

prunmgr.exe "//ES/Atlassian Crucible"

We will be publishing more documentation on this shortly.

Kind Regards

Richard Stephens

[bitisuvanje]

The prunmgr.exe done the job.

[Fabio Racobaldo _Herzum_]

Hello Adam,

please increase your permgem memory allocation and start again. This link could help you https://confluence.atlassian.com/pages/viewpage.action?pageId=423297805

Regards,

Fabio

[bitisuvanje]

That should not be the answer, I'm talking about the latest version that installs the windows service with installing Crucible. Runs through "start" batch file, why the service won't start.

[Nic Brough -Adaptavist-]

I'm afraid the log is telling you what is wrong - it has not got enough memory. As Fabio says, you need to increase it. It doesn't matter that "it should not be the error", the fact is that it is.

[Fabio Racobaldo _Herzum_]

Thanks Nic. From the log file it seems that it is a memory issue.

[Nic Brough -Adaptavist-]

Exactly. There's no way of knowing exactly why there is a memory issue until you can get it running and examine the java process memory usage. But the log is 100% clear - it hasn't got enough memory and it needs more.

[bitisuvanje]

Guys, the thing is that it is working if I start through "start" batch file. The problem is the service installed with the installer. I need this to run as service. Where to change the parameters for the service. No wrapper wrapper config and stuff.

These are the facts:

JAVA Version: 1.7.0_55

Java VM: Java HotSpot(TM) 64-Bit Server VM

JVM input arguments: -Djsse.enableSNIExtension=false -Xmx1024m -XX:MaxNewSize=128m -XX:MaxPermSize=256m

(They must work on this input.)

[Fabio Racobaldo _Herzum_]

Please take a look here https://confluence.atlassian.com/display/FISHEYE027/Run+FishEye+as+a+Windows+service

Hope this helps,

Fabio

[bitisuvanje]

Thank you Fabio, but as I have said there is no wrapper installed. The new installation (3.4) installs the server by it self, and in the process there is nothing to configure.

[Norman Abramovitz]

Look in the registry for the startup of fisheye.

It very common for a service requires more memory because it has a stronger integration with the windows operating system (ie the service start, stop, restart and monitor interfaces as one example).

I did not find the documentation I would expect for a service, but I would try to use the Jira service documentation to figure things out.

[Fabio Racobaldo _Herzum_]

Hi Adam,

sorry for that. There's a specific how-to guide https://confluence.atlassian.com/display/JIRA/Increasing+JIRA+Memory

This is for JIRA but could be used as example to increase your Fisheye Service.

Hope this helps,

Fabio