After integrating fisheye/crucible with jira, cannot login into fisheye/crucible

The user authentications that work for jira, bitbucket and bamboo no longer work for fisheye/crucible after integrating that application.  Cannot log into fisheye/crucible with those users. 

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Accepted answer

This did not fix the issue but I addressed the issue by migrating from the default internal database to my production mysql database.

Hi Patrick,

Thanks for the update and I'm happy to hear all is well.

Cheers,

Branden

0 votes

Hi Patrick,

There is an article titled JIRA users can't login to FishEye/Crucible or connecting to JIRA for user management fails that may be of assistance.  Take a look in the atlassian-fisheye-<date>.log and see if you see anything resembling the following:

2013-10-30 12:08:16,006 WARN  [qtp16943370-186 ] fisheye ReSyncAuthAction-execute - Error synchronising users: 
com.cenqua.fisheye.user.AuthenticationException: Problem communicating with Crowd
 at com.cenqua.fisheye.user.crowd.CrowdAuth.listUserNames(CrowdAuth.java:512)
 at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:698)
 at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:673)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
…
Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. Go to JIRA home

This is caused by a permissions issue and the recommended resolution is to add the IP address of the FishEye/Crucible server in JIRA Administration > Users > JIRA User Server

Please take a look at the article as there is a note to consider the network adapter's IPv4 and IPv6 settings.

Cheers,

Branden

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