After integrating fisheye/crucible with jira, cannot login into fisheye/crucible

[Patrick Heffernan]

The user authentications that work for jira, bitbucket and bamboo no longer work for fisheye/crucible after integrating that application.  Cannot log into fisheye/crucible with those users. 

[Patrick Heffernan · Accepted solution]

This did not fix the issue but I addressed the issue by migrating from the default internal database to my production mysql database.

[somethingblue]

Hi Patrick,

Thanks for the update and I'm happy to hear all is well.

Cheers,

Branden

[somethingblue]

Hi Patrick,

There is an article titled JIRA users can't login to FishEye/Crucible or connecting to JIRA for user management fails that may be of assistance.  Take a look in the atlassian-fisheye-<date>.log and see if you see anything resembling the following:

2013-10-30 12:08:16,006 WARN  [qtp16943370-186 ] fisheye ReSyncAuthAction-execute - Error synchronising users: 
com.cenqua.fisheye.user.AuthenticationException: Problem communicating with Crowd
 at com.cenqua.fisheye.user.crowd.CrowdAuth.listUserNames(CrowdAuth.java:512)
 at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:698)
 at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:673)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
…
Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. Go to JIRA home

This is caused by a permissions issue and the recommended resolution is to add the IP address of the FishEye/Crucible server in JIRA Administration > Users > JIRA User Server

Please take a look at the article as there is a note to consider the network adapter's IPv4 and IPv6 settings.

Cheers,

Branden