The user authentications that work for jira, bitbucket and bamboo no longer work for fisheye/crucible after integrating that application. Cannot log into fisheye/crucible with those users.
There is an article titled JIRA users can't login to FishEye/Crucible or connecting to JIRA for user management fails that may be of assistance. Take a look in the atlassian-fisheye-<date>.log and see if you see anything resembling the following:
2013-10-30 12:08:16,006 WARN [qtp16943370-186 ] fisheye ReSyncAuthAction-execute - Error synchronising users: com.cenqua.fisheye.user.AuthenticationException: Problem communicating with Crowd at com.cenqua.fisheye.user.crowd.CrowdAuth.listUserNames(CrowdAuth.java:512) at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:698) at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:673) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) … Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. Go to JIRA home
This is caused by a permissions issue and the recommended resolution is to add the IP address of the FishEye/Crucible server in
JIRA Administration > Users > JIRA User Server
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