The user authentications that work for jira, bitbucket and bamboo no longer work for fisheye/crucible after integrating that application. Cannot log into fisheye/crucible with those users.
There is an article titled JIRA users can't login to FishEye/Crucible or connecting to JIRA for user management fails that may be of assistance. Take a look in the atlassian-fisheye-<date>.log and see if you see anything resembling the following:
2013-10-30 12:08:16,006 WARN [qtp16943370-186 ] fisheye ReSyncAuthAction-execute - Error synchronising users: com.cenqua.fisheye.user.AuthenticationException: Problem communicating with Crowd at com.cenqua.fisheye.user.crowd.CrowdAuth.listUserNames(CrowdAuth.java:512) at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:698) at com.cenqua.fisheye.user.DefaultUserManager.synchroniseUsers(DefaultUserManager.java:673) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) … Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: Forbidden (403) Encountered a "403 - Forbidden" error while loading this page. Go to JIRA home
This is caused by a permissions issue and the recommended resolution is to add the IP address of the FishEye/Crucible server in
JIRA Administration > Users > JIRA User Server
Hi everyone, We’re always looking at how to improve Confluence and customer feedback plays an important role in making sure we're investing in the areas that will bring the most value to the most c...
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