Let's Chat About the JSM Virtual Service Agent! We Want Your Feedback!

[#1]

Hello Community,

We are reaching out to gather your valuable insights and experiences with the JSM Virtual Service Agent (VSA). As we strive to enhance the product, your feedback is crucial in helping us understand how the VSA is being utilized, identify any gaps, and explore potential improvements and new use cases.

How You Can Help:

1. Share Your Experience: Tell us how you are currently using the VSA. What features do you find most beneficial?
2. Identify Gaps: Have you noticed any areas where the VSA could be improved? Are there any functionalities you feel are missing?
3. Suggest Improvements: What enhancements would you like to see in future updates? Your suggestions can help shape the development of the VSA.
4. Explore New Use Cases: Are there any new scenarios or use cases you are keen to explore with the VSA? We are eager to hear your ideas!

We've set up a short survey to make it easier for you to share your thoughts. If you'd like to speak with us, feel free to schedule a meeting.

Your feedback will play a pivotal role in helping us improve the product. We look forward to your contributions!

Thanks,
The VSA Product Team

[Patrick S. Stuckenberger]

this thing is just dumb and not usefull. 

I expected something like we saw in the rovo demonstration. 

the virtual agent should fetch recurring questions from similar tickets, it should put the complete comment history to the ticket. 

[Luka Hummel - codefortynine]

Currently, the VSA can only Ask for information and fill these in fields that are in the layout of the current request type. This doesn't work for fields linked with an attached Jira Form. Therefore, making it almost impossible to use VSA with Jira Forms at the same time.