We are working in DevOps mode.
Can we add a JIRA incident created in Service desk to a user story in JIRA Software so that we can complete the JIRA incident as part of Sprint?
Last time I had this kind of use-case to implement I used the Elements-app "Connect & Sync" plugin (aka. Exocet) with some "CF mappings", "synchronisations" and "operations"...
It was basically a variation over what they documented here :
You can contact their support team below if you need help with their tools :
I’m Serhat Can, Technical Evangelist at Atlassian and the author of “On Call”. I’ve spent years participating in and helping customers build on-call programs. I recently compiled all my insights into...
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