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We have installed JIRA Software Data Center v7.12.1 on Windows Server 2012 in D:/ drive. We have made E:/ drive as shared network. We have copied jira installation and home directories to second node. But on second node, we are getting following errors.


Setup: JIRA couldn't create the jira.home directory

Ensure JIRA has permission to create and write to the jira.home directory E:


Jira home directory is set up in file. 

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nic Community Leader Nov 01, 2018

This is exactly what is says on the tin.  The Jira user (the windows user the Jira service is running as) does not have full read, write, execute delete rights to the home directory you have defined.

However, your question is a little unclear.  You say "copied home directories to second node", but have you set it up correctly?  You should have three directories for "home", as defined in four places, like

  • Node1:  Local drive c:\data\jira-home\
  • Node1:  Shared drive d:\data\jira-shared-home
  • Node2:  Local drive c:\data\jira-home\
  • Node2:  Shared drive d:\data\jira-shared-home

(Names of directories are simplified, you can use anything that suits your layout)

Is that what you have done?

Hi Nic, Thanks for your reply.

We have checked/granted full rights to jira user who is running the jira windows service, Still we are getting the same error "Ensure JIRA has permission to create and write to the jira.home directory E:.". We have set up installation and home in D:\ drive and shared home exists on E:\ drive.
But from the error, it seems, it is trying to get create/write permission on jira.home directory in E:\ drive. But we have set up jira.home in D: drive as mentioned above.

Please help.

nic Community Leader Nov 02, 2018

Data Centre installs are a bit more complex than the Server systems they evolved from.

Ignoring the DC stuff for a second - Jira needs a home directory to keep things in.  We all refer to this as the "jira home".  On server, this directory contains a load of directories and files Jira works with.  Caches, attachments, working directories, plugin definitions, logs, the index and so-on.

When you move to DC, the home directory needs to be partially shared.  There are some things in it that belong to the local node, and others that need to be shared.

So, you need a home directory on a disk that is local on each node, and a second home directory that is shared across the nodes.

The Jira user on each node needs full access to both its local home directory and the shared one.

The error is very clear - your second node does not have the access to E: that it needs.  

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