Will removing a user also remove their tickets?

[Angela Deng]

If someone leaves the team and we remove their activation status on JIRA, will we get to keep all of their previous tickets in JIRA for documentation / record keeping? 

[Alexey Matveev · Accepted solution]

Hello,

There are two options:

1. To delete a user. You should not delete users.

2. To deactivate a user. You should deactivate users. In this case you will see all user tickets and history and the user will be marked as inactive.