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Will removing a user also remove their tickets?

Angela Deng
Angela Deng Jan 09, 2019

If someone leaves the team and we remove their activation status on JIRA, will we get to keep all of their previous tickets in JIRA for documentation / record keeping? 

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Alexey Matveev
Alexey Matveev
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Jan 09, 2019

Hello,

There are two options:

1. To delete a user. You should not delete users.

2. To deactivate a user. You should deactivate users. In this case you will see all user tickets and history and the user will be marked as inactive.

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