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User inactive in Crowd, but it is active in AD.

Hi,

My company was using shared mailbox for HR, but it turns out, that Crowd mark those accounts as inactive. 

So we made this account as a normal user, not as a shared mailbox, but this didn't help. In crowd I can see, that this user is still not marked as active. I tried the full sync, but it didn't help. What can we do more to make it working? 

We only want to be able to send emails from this mailbox to Jira, to create new tickets. But in logs we can see, that Jira rejected those emails, cause this user is not active.

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