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User Move direktory issue


in our Crowd

we have a LDAP directory with user Accounts from company A

we have a LDAP directory with user Accounts from company B



User John Doe get group-, Projekt- permissions; create in Jira (Issues, comments etc) and in confluence (sites, likes, comments etc); has space Permissions...

now we have the case that a user move from Company A to Company B.

->credentials form Company A will be deletet

-->new credentials from company B

But if the same User (only with new credentials from Company B) log in into Jira/Confluence> he is a new user with nothing.


is there a Way to assign the "new User" to the Old informations?

1 answer

0 votes
AnnWorley Atlassian Team Jul 09, 2018

If the two LDAP directories use the same naming conventions for usernames then your user would retain content, permissions, etc from the existing account.

If the username will change when the user changes directories, then you may enable an alias in Crowd for each application authenticating through Crowd. In this case you would set the alias for the Directory B username to the name the user had in Directory A.

Details on how to enable aliasing for an application are in this doc: Specifying a User's Aliases


thats our problem. the username ist different in each LDAP directories.

i allready saw the alias function, but if the user change to new LDAP directorie and will be deleted in the old LDAP directorie, the alias will not longer work, or?

AnnWorley Atlassian Team Jul 12, 2018

The alias would be on the new account, as a property of the Application in Crowd. It wouldn't rely on the user account existing in Directory A, it would just allow the user to keep using the same username in Confluence: Specifying a User's Aliases:

When logging in to a specific application (e.g. Confluence), Arthur must use the specific username (alias) for that application, e.g. 'arthur'.

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