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Upgrade from JIRA 7.3.4 and Crowd Version 2.7.2 to Current

Johnny Lam
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June 17, 2018

Hi All,

I've recently been tasked to upgrade our instance of JIRA and Crowd as I currently can't access the Crowd Portal due to the license being expired. I have then tried to enter a new key but it doesn't seem to like it. I believe the key is for a higher version.

My current environment consists of:

  • Ubuntu Linux (64-bit)
  • Atlassian JIRA (v7.3.4#73015-sha1:a262b34) 
  • Crowd Version: 2.7.2 (Build:#626 - 2014-05-13)
  • Operating System Linux 3.13.0-66-generic
  • OS Architecture amd64
  • Application Server Apache Tomcat/7.0.52
  • Servlet Version 3.0
  • Java Version 1.8.0_60

I have tried reading the Crowd Upgrade documentation but can't seem to find the recommended upgrade path for the latest version (Server 3.2)

What I'd like to know is do I upgrade JIRA first or Crowd?

If I upgrade Jira or Crowd first would it break the other functionality of the other? (Eg. Can I upgrade one first and then next week upgrade the other without any downtime?)

If anyone can provide me with a general guide on this I'd really appreciate your help.


1 answer

0 votes
Community Leader
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June 18, 2018

Typically an Crowd upgrade is pretty smooth. For every upgrade it is good to make a test upgrade on test environment. Thanks to that you do not need to worry much. You simply follow upgrade procedure and check how it does. That is my recommendation.

Overall for every upgrade you need to read all release notes for all version starting from 2.8. I do not remember any specific upgrade path. Upgrade directly to the latest version should be fine. If you are afraid you can make an upgrade to 3.x and then to 3.2 (or latest) but definitely if you are using 7.3.x JIRA and Crowd is working now then it will be working later (after upgrade to the latest version). I think there should be no problem with upgrading Crowd first and then doing JIRA a week later.

Johnny Lam
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 20, 2018

Thanks Mirek,

I'll see if I can arrange for a backup and then have Crowd upgraded and see if it works.

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 20, 2018

Hi there - Johnny, wanted to share this in case you did not find this doc with two upgrade methods described: Upgrading Crowd

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