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Unable to change SSO domain "The supplied domain is invalid"

Ralf Ludwig
Ralf Ludwig Sep 12, 2018

Hello,

we need to change the SSO domain. I have tried .mydomain.com and mydomain.com. But I get the error "The supplied domain is invalid.".

How can I fix this please?

Ralf

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Ralf Ludwig
Ralf Ludwig Sep 12, 2018 • edited

What is described in the KB article, was also my assumption. Therefor if I log in with myolddomain.com, I never will be able to change the SSO domain to mynewdomain.com.

After reconsidering the constraint I simply have removed the SSO domain. Saved it. Logged in again based on the new domain and now I was able to save the new domain.

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edwin
edwin Community Leader Sep 12, 2018

Hi @Ralf Ludwig,

Please take a look at this related KB article.

Unable to Set SSO Domain Due to Error "The supplied domain is invalid"

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Ralf Ludwig
Ralf Ludwig Sep 12, 2018

Thx for the KB article, which helped me to find the right way.

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