Unable to authenticate JIRA 5.0.2 with Crowd 2.4.1 after upgrade

[William Wells]

We recently performed an upgrade from JIRA 4.1.2 and Crowd 2.0.7 to 5.0.2 and 2.4.1 respectively. After the upgrade, we are unable to authenticate users against Crowd and are receiving the following error in the Crowd logs:

org.hibernate.StaleStateException: Batch update returned unexpected row count from update 0 ; actual row count: 0; expected: 1

We also upgraded out Confluence from 3.3.3 to 4.1.7 and found a similar issue where it seemed that Confluence was holding onto an old stale state with the older version of Crowd. To resolve that issue, we reset the Confluence internal directory password for the admin account and went through the steps to re-establish a Crowd integration.

We didn't seem to have an admin account in our JIRA instance so we followed the steps in https://confluence.atlassian.com/display/JIRA050/Retrieving+the+JIRA+Administrator but that didn't seem to help us any and we still cannot login (locally nor crowd related). We've been looking through all of the knowledge base, documentation, submitted to the Ask Atlassian forums, but we're stumped at this point.

[William Wells · Accepted solution]

it was actually a mispelling of the password in the crowd.properties. Pretty simple and stupid on my part. Thanks for helping.

[MatthewC]

Assuming you have a valid licence, I'd raise a support call with Atlassian? http://support.atlassian.com