Too many users after switching from trial license to starter pack for Crowd. How can I remove some users?

[Jeff Shea]

We had a trial license for Crowd but it expired so I got a 50 seat starter license for use during setup. This gives us time to go through the purchase process for a full complement of licenses. However, now when I log into Crowd it tells me I have too many users and need to buy more licenses. For now I just want to get rid of some users so I am under the 50 user limit but I can't get into admin to do it. Any ideas?

[Simon Simon · Accepted solution]

Hey Jeff,

You can actually start another Crowd evaluation to use until the payment process is complete. Just log in to your my.atlassian.com account and there is a "start new evaluation" link you can use.

-Simon

[Simon Simon]

Happy to help!

[Jeff Shea]

Thanks Simon. I came upon the same solution myself but I appreciate the fast response.