Password reset link redirects to 404

[Richard de Souza]

I've just recently setup Crowd 3.3.2 and my users are reporting that the password reset links they receive in their email redirects them to a 404 page. I've done a lot of Google searches and I can't seem to find this issue mentioned anywhere else.

[Richard de Souza · Accepted solution]

The solution was to change the Base URL from https://crowd.domain.com in General Options to https://crowd.domain.com/crowd.

I discovered this after editing the reset link from 

https://crowd.domain.com/console/resetpassword.action?username=username&directoryId=557057&token=544e2e62add3b0a419f46fea6b69903409fcdddf

to

https://crowd.domain.com/crowd/console/resetpassword.action?username=username&directoryId=557057&token=544e2e62add3b0a419f46fea6b69903409fcdddf

and got the reset link to work.

It would be helpful to have an example in the Base URL field description of what the url pattern is in the majority of cases. It's not obvious because the pattern is different from Jira, Confluence, and Bitbucket. Everything else in Crowd seems to work when you don't include the /crowd so, when an issue like this happens weeks after a seemingly successful installation, it's not clear what the cause is.