Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,301,509
Community Members
 
Community Events
165
Community Groups

Password reset link redirects to 404

Edited

I've just recently setup Crowd 3.3.2 and my users are reporting that the password reset links they receive in their email redirects them to a 404 page. I've done a lot of Google searches and I can't seem to find this issue mentioned anywhere else.

 

crowd-password-reset-404.png

1 answer

1 accepted

The solution was to change the Base URL from https://crowd.domain.com in General Options to https://crowd.domain.com/crowd.

I discovered this after editing the reset link from 

https://crowd.domain.com/console/resetpassword.action?username=username&directoryId=557057&token=544e2e62add3b0a419f46fea6b69903409fcdddf

to

https://crowd.domain.com/crowd/console/resetpassword.action?username=username&directoryId=557057&token=544e2e62add3b0a419f46fea6b69903409fcdddf

and got the reset link to work.

It would be helpful to have an example in the Base URL field description of what the url pattern is in the majority of cases. It's not obvious because the pattern is different from Jira, Confluence, and Bitbucket. Everything else in Crowd seems to work when you don't include the /crowd so, when an issue like this happens weeks after a seemingly successful installation, it's not clear what the cause is.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Apps & Integrations

📅 Partner Webinar & Events Opportunities: July 2022

Hi community 👋, Here is another monthly roundup of the partner-organized events in July 2022. If there is any event missing please let me know in the comments below 🙏 If you're looking for Atla...

29 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you