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Not able to login to crowd console

we have crowd version 2.9.1 on a Linux RHEL. When we try to login to the console it fails with the message:

Connection to authentication server failed. Please review the logs for more information.

login and password to console has not changed for crowd console access.

Checked the atlassian-crowd.log and see the following:

2019-05-07 16:21:41,995 http-bio-8095-exec-21 ERROR [integration.soap.springsecurity.CrowdSSOAuthenticationProcessingFilter] Unable to unset Crowd SSO token
com.atlassian.crowd.exception.InvalidAuthorizationTokenException: Authorization token cannot be created because client application credentials are invalid
        at com.atlassian.crowd.service.soap.client.SecurityServerClientImpl.getSoapApplicationToken(SecurityServerClientImpl.java:219)
        at com.atlassian.crowd.service.soap.client.SecurityServerClientImpl.getCookieInfo(SecurityServerClientImpl.java:1524)
        at com.atlassian.crowd.integration.http.HttpAuthenticatorImpl.invalidateClient(HttpAuthenticatorImpl.java:86)
        at com.atlassian.crowd.integration.http.HttpAuthenticatorImpl.logoff(HttpAuthenticatorImpl.java:287)
        at com.atlassian.crowd.integration.soap.springsecurity.CrowdSSOAuthenticationProcessingFilter.unsuccessfulAuthentication(CrowdSSOAuthenticationProcessingFilter.java:250)
        at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:225)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:110)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:50)
        at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:106)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)
        at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:87)
        at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.

.

.

.

 at com.atlassian.crowd.service.soap.client.SecurityServerClientImpl.authenticate(SecurityServerClientImpl.java:235)
        ... 91 more
2019-05-07 16:21:42,089 http-bio-8095-exec-21 ERROR [crowd.console.action.Login] Failed to connect to the authentication server, please check your crowd.properties
org.springframework.security.authentication.AuthenticationServiceException: Authorization token cannot be created because client application credentials are invalid
        at com.atlassian.crowd.integration.soap.springsecurity.CrowdAuthenticationProvider.translateException(CrowdAuthenticationProvider.java:301)
        at com.atlassian.crowd.integration.soap.springsecurity.CrowdAuthenticationProvider.authenticateUsernamePassword(CrowdAuthenticationProvider.java:164)
        at com.atlassian.crowd.integration.soap.springsecurity.CrowdAuthenticationProvider.authenticate(CrowdAuthenticationProvider.java:102)
        at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:156)
        at com.atlassian.crowd.integration.soap.springsecurity.DynamicProviderManagerImpl.authenticate(DynamicProviderManagerImpl.java:40)
        at org.springframework.security.web.authentication.UsernamePasswordAuthe

1 answer

Hi,

 

Its unfortunate.

1.Was there any change in crowd server?

2.Are you able to login to other applications managed by crowd?

3.Can you check crowd.properties file have correct ip?

There was no change in crowd server. Other applications managed by crowd are functioning. crowd.properties file has the correct ip.

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