New users' group problem when created via API v3

[Felipe Kogati]

Hi all!

I'm tying to create a new user with api v3 (/rest/api/3/user) without any group.

When a make a POST request, a new user is created normally, but he is created with jira-software-users group

My Default Access Groups config is correct:

And when I create a new user via UI, this does not happen.

That's my code:

def create_jira_user(email, fullname):
  url = "https://mycompany.atlassian.net/rest/api/3/user"
  payload = json.dumps({
    "emailAddress": email,
    "displayName": fullname
  })
  response = requests.request(
    "POST",
    url,
    data=payload,
    headers=headers,
    auth=get_jira_authorization()
  )
  print(json.loads(response.text))

Searching on API (https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-user-post). I can send some Additional Properties, but didn't find any sample to help me.

Am I doing something wrong? Is there a way to send some Additional Properties that new user is created without or a specific group (that does not have some product access).

Thanks!

[Prince Nyeche · Accepted solution]

Hi @Felipe Kogati 

Welcome to Community! with your code, this shouldn't add the user into any group, given that you've disabled the default access group for "jira-software-users" under Product access. Do you have Atlassian access subscription on your organization? it could explain why the default group keeps getting added.

[Felipe Kogati]

Hi @Prince Nyeche 

Thanks for your fast response :]

No, we don't have Atlassian Access subscription :/

Do you know the diference between create an user via API or via UI? Or and an example how can I send Additional Properties via API?

[Prince Nyeche]

Additional properties is referring to this endpoint if any has been created on your Instance. I have a Free Addon I created, it basically uses REST API simple structures, you can also view the codes on Github to see how I implemented it. you can give it a go and see if it works as expected for you. As far as I know that should just work except something wrong is going on which isn't shown on your codes here.

[Felipe Kogati]

Hi @Prince Nyeche  !

Thank you very much for your support!

I've tried everything, without success :/

I solved this issue checking and removing all default groups that were assigned to the new created user, via API.