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New users' group problem when created via API v3


Hi all!


I'm tying to create a new user with api v3 (/rest/api/3/user) without any group.

When a make a POST request, a new user is created normally, but he is created with jira-software-users group


My Default Access Groups config is correct:




And when I create a new user via UI, this does not happen.


That's my code:

def create_jira_user(email, fullname):
url = ""
payload = json.dumps({
"emailAddress": email,
"displayName": fullname
response = requests.request(


Searching on API ( I can send some Additional Properties, but didn't find any sample to help me.

Am I doing something wrong? Is there a way to send some Additional Properties that new user is created without or a specific group (that does not have some product access).



1 answer

1 accepted

0 votes
Answer accepted

Hi @Felipe Kogati 

Welcome to Community! with your code, this shouldn't add the user into any group, given that you've disabled the default access group for "jira-software-users" under Product access. Do you have Atlassian access subscription on your organization? it could explain why the default group keeps getting added.

Hi @Prince Nyeche 


Thanks for your fast response :]

No, we don't have Atlassian Access subscription :/

Do you know the diference between create an user via API or via UI? Or and an example how can I send Additional Properties via API?

Additional properties is referring to this endpoint if any has been created on your Instance. I have a Free Addon I created, it basically uses REST API simple structures, you can also view the codes on Github to see how I implemented it. you can give it a go and see if it works as expected for you. As far as I know that should just work except something wrong is going on which isn't shown on your codes here.


Hi @Prince Nyeche  !


Thank you very much for your support!

I've tried everything, without success :/


I solved this issue checking and removing all default groups that were assigned to the new created user, via API.

Like Steffen Opel _Utoolity_ likes this

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