Need to upgrade Crowd and other Atlassian apps

[Travis Roberts]

It appears that we're running an unsupported version of Crowd and likely other versions of Atlassian. Our Jira/Crowd and a Confluence are running on Linux. We have our KB running on a Windows version of Confluence. Being new to these products, I need fairly detailed assistance with their upgrades, beginning with Crowd.
Here are the versions and SEN's that I was able to obtain:

Name	Version	SEN	Atlassian Products	Primary Use
Confluence	7.13.7 Build 8703 (Windows 2012R2)	SEN-8700883	kb.domain.org/	Process docs and board portal
Jira	Software 8.20.10  Build 820010 (Linux 5.4.0-109-generic)	SEN-9825639	my.domain.org/jira	Task tracking and project mgmt for DS & support for Salesforce and admin calendar
Jira	Core 8.20.10	SEN-9825639	my.domain.org/jira
MyConfluence	7.13.0 Build 8703	SEN-8700883	my.domain.org/confluence	Resources and docs for DS clients
Crowd	3.5.0 Build 1120 (Linux5.4.0-109-generic)	SEN-9825638	my.domain.org/crowd	DS client user accounts for My and Jira

[Robert Wen_ReleaseTEAM_ · Accepted solution]

Hi @Travis Roberts ! Welcome to the Atlassian Community!

Here is the guide to upgrading Crowd

https://confluence.atlassian.com/crowd/upgrading-crowd-22544441.html

Jira and Confluence don't look too out of date, but here are the upgrade guides for those.

Jira - https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html

Confluence - https://confluence.atlassian.com/doc/upgrading-confluence-4578.html

Your bigger worry is that Crowd, Jira, and Confluence will be EOL'd in Feb, 2024 so you may want to think about Data Center or Cloud

Good luck!

[Travis Roberts]

Thank you for the response, Robert.
The Crowd update is a priority because of an alert that I received about our version. This will need to happen asap.

The upgrade to cloud/datacenter discussion happened before my time with the organization and the final outcome of that discussion was not divulged by the previous staff. Unfortunately, I am new to these products and am trying to learn as I go. Having to architect a new solution while also addressing this mandatory upgrade is a bit much. 

Not being a Linux guru is also not helping my position. Do you know if there needs to be an OS upgrade or any other dependencies that I should take into consideration before attempting this?

Thanks!

[Robert Wen_ReleaseTEAM_]

The upgrade guides I've sent before are good guides as far as dependencies go for:

Operating system changes in support

JRE/JDK support

database support

Have a look at those when planning your upgrade.

Good luck!