Jira Service Desk/Confluence and Wyzed SSO

[Mary_Volkmer]

We need a SSO solution for external users of our Jira Service Desk and Confluence.  We are going to have a public Confluence page for our users to view and download docs and want to link it to our Wyzed LMS.  So when an external user is logged in they can select the 'Wyzed' link and as long as they are set up in Wyzed it does the SSO.  The built in SSO between Confluence and Wyzed is for internal users only so that will not work for us. Any ideas are welcome.

[Jon Espen Ingvaldsen Kantega SSO]

Hi @Mary_Volkmer .

There are multiple ways of setting up SSO for Jira Servicedesk (JSD) and Confluence. The right setup depends on with Atlassian environment you are in (server, data center or cloud), and also whether you want SSO for JSD customers or just agent users.

There are also multiple SSO protocols to choose between, including

• Kerberos which gives windows domain users completely login-free (no username or password required) access
• SAML and OpenID-Connect allowing users to login to Jira and Confluence through their favorite identity solution (Azure AD, GSuite, Okta, AD FS and many more).

What SSO solution type are you searching for and what type of users should benefit of SSO into JSD?

Cheers,
Jon Espen
Kantega SSO

[Mary_Volkmer]

Jon,

Thank you for your reply.  We are using Atlassian Cloud.  

Could you explain the difference between JSD customers and agent users?  Here is our scenario.  We use Jira Service Desk as our ticketing software and our employees of course have access from an internal view point.  Our customers have access as external users to view and create tickets.

We are combining this with Confluence to have a user space where our customers will be able to access Jira and also release notes etc.  

The piece we need ts a SSO for our external customers to access Wyzed.  Wysed has SSO integration with Confluence but only for internal users, not external.

Basically we will have links to Wyzed in Confluence and as long as they are signed in they should be able to select the link(s) and access Wyzed with SSO.

Hope that makes more sense.  I am very new to Confluence and Jira :-)

Mary

[Jon Espen Ingvaldsen Kantega SSO]

Hi Mary.

Agents-users will typically be your employees, -handling and responding to support issues.

Customer-users are typically the rest, -those that create support tickets.

Atlassian Access is the product and only option you have for setting up SSO to the cloud versions of Jira and Confluence.

-Jon Espen