Unfortunately Crowd 4.1 no longer supports MS SQL 2012 - the supported platforms documentation for Crowd shows that you'll need to upgrade to SQL Server 2016 or 2017.
The last version of Crowd to support SQL Server 2012 (and also SQL Server 2014) was Crowd 4.0.
There is a step in the upgrade: run start_crowd.bat. Is this needed if I am upgrading (from 2.11 to 4.0)? Would it be enough to simply start the Crowd service? (or as I did, remove the previous 00.Crowd service and then install it with 'service.bat install 00.Crowd'command and start it.
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That should be sufficient - the start_crowd.bat file is there to start the application if you haven't installed it as a service. Since you've installed the service, you should be all set to manage it normally like any other Windows service.
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