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Crowd Directory in Jira, user key different from username


Crowd 3.7.0 (Build:#1270 - 2019-10-03)
Jira Server 8.5.2#805002-sha1:a66f935

We are using a LDAP Directory and a Crowd Directory in Jira.

The users from the LDAP Directory have the same values for "username" and "key", while the users form the Crowd Directory have different values:

username: myusername
key: JIRAUSERS2988

How can we mange to have the "key" with the same value as "username" with the Crowd Directory ?

Thanks in advance!


1 answer

0 votes

Hi Hans,

You can’t control the user key format in JIRA. Under the guise of GDPR, the userkey changed from being the username of a user when they first synced/existed in JIRA to the JIRAUSER#### format.


This is a Jira issue, not Crowd by the way

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