When a user attempts to self service password reset by using the 'Can't access your account?' link in Crowd, after the user has entered username and clicked continue, no email is sent.
The strange thing is that if a Crowd administrator resets a users password an email is sent to the user.
Why is Crowd not sending an email for a user self service password reset, but is sending an email when triggered by the adminstrator?
I've looked at the logs and can't see anything.
Can you check if this user belong to the crowd-user group? And if this user has an e-mail registered in Crowd?
We can enable the DEBUG in the e-mail, so you can have the user trying to reset the password and you can keep an eye on the logs. This documentation is a Confluence one, but you can use for Crowd as well:
I hope this helps.
Thanks William. I'll get that to our sysadmins and they can arrange for the restart of Crowd with the email debug on.
The users aren't in the crowd-user group, but they aren't in the test env and that is working fine.
Thanks for your help. I'll run with debug and see what happens.
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events