Cannot log in to reduce number of users on crowd as it is requesting an new license.

[Derek Molyneux]

There is no way to reduce the number of Crowd users when you have gone over the limit.  We cannot log into crowd to rectify as it is asking for a new license key.  There was no warning of exceeding the limit at the time of entering the new user.  How can we rectify this as there are a number of users that are no longer needed?

[Nic Brough -Adaptavist- · Accepted solution]

Welcome to the community!

A crowd administrator (not a user with rights to maintain the users in crowd, but the Crowd system admins) can always log in.  They have to be able to get in to be able to apply a new licence.  They will be able to reduce your user count as well, even when you are over the limit.