Can't start crowd server

[Benjamin Siegmund]

Hi all,

after the installation of our crowd server, all was good.

Yesterday the windows server had to restart. after this, crowd throws some errors and cant start right now:

2020-07-30 11:30:48

fatal

This Crowd instance was unable to start the scheduler CrowdSchedulerService, and will not be usable. Please check the log for details.

In the log i can see a few errors like this:

2020-07-30 11:30:48,508 localhost-startStop-1 ERROR [atlassian.event.internal.AsynchronousAbleEventDispatcher] There was an exception thrown trying to dispatch event [com.atlassian.crowd.event.application.ApplicationReadyEvent@182d9c88] from the invoker [SingleParameterMethodListenerInvoker{method=public void com.atlassian.crowd.scheduling.JobRunnerRegistrar.onApplicationReady(com.atlassian.crowd.event.application.ApplicationReadyEvent) throws com.atlassian.scheduler.SchedulerServiceException, listener=com.atlassian.crowd.scheduling.JobRunnerRegistrar@28ce8287}]
java.lang.RuntimeException: Listener: com.atlassian.crowd.scheduling.JobRunnerRegistrar event: com.atlassian.crowd.event.application.ApplicationReadyEvent
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:50)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.lambda$null$0(AsynchronousAbleEventDispatcher.java:37)
at com.atlassian.event.internal.AsynchronousAbleEventDispatcher.dispatch(AsynchronousAbleEventDispatcher.java:85)
at com.atlassian.crowd.core.event.TransactionAwareEventDispatcher.lambda$dispatch$0(TransactionAwareEventDispatcher.java:39)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:140)
at com.atlassian.crowd.core.event.TransactionAwareEventDispatcher.dispatch(TransactionAwareEventDispatcher.java:38)
at com.atlassian.event.internal.EventPublisherImpl.invokeListeners(EventPublisherImpl.java:200)
at com.atlassian.event.internal.EventPublisherImpl.publish(EventPublisherImpl.java:115)
at com.atlassian.crowd.core.event.TransactionAwareEventPublisher.publish(TransactionAwareEventPublisher.java:35)
at com.atlassian.crowd.console.listener.StartupListener.contextInitialized(StartupListener.java:108)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4699)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5165)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:183)
at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:743)
at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:719)
at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:705)
at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:614)
at org.apache.catalina.startup.HostConfig$DeployDescriptor.run(HostConfig.java:1823)
at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
at java.util.concurrent.FutureTask.run(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
at org.hibernate.engine.transaction.jta.platform.internal.AbstractJtaPlatform.getCurrentStatus(AbstractJtaPlatform.java:136)
at org.hibernate.internal.StatelessSessionImpl.flushBeforeTransactionCompletion(StatelessSessionImpl.java:675)
at org.hibernate.internal.StatelessSessionImpl.beforeTransactionCompletion(StatelessSessionImpl.java:652)
at org.hibernate.engine.jdbc.internal.JdbcCoordinatorImpl.beforeTransactionCompletion(JdbcCoordinatorImpl.java:473)
at org.hibernate.resource.transaction.backend.jdbc.internal.JdbcResourceLocalTransactionCoordinatorImpl.beforeCompletionCallback(JdbcResourceLocalTransactionCoordinatorImpl.java:178)
at org.hibernate.resource.transaction.backend.jdbc.internal.JdbcResourceLocalTransactionCoordinatorImpl.access$300(JdbcResourceLocalTransactionCoordinatorImpl.java:39)
at org.hibernate.resource.transaction.backend.jdbc.internal.JdbcResourceLocalTransactionCoordinatorImpl$TransactionDriverControlImpl.commit(JdbcResourceLocalTransactionCoordinatorImpl.java:271)
at org.hibernate.engine.transaction.internal.TransactionImpl.commit(TransactionImpl.java:104)
at com.atlassian.crowd.util.persistence.hibernate.StatelessDao.withStatelessSession(StatelessDao.java:27)
at com.atlassian.crowd.dao.scheduling.ClusterJobDAOHibernate.find(ClusterJobDAOHibernate.java:34)
at com.atlassian.crowd.scheduling.ClusterJobDAODecorator.find(ClusterJobDAODecorator.java:96)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.getJobDetails(CaesiumSchedulerService.java:228)
at com.atlassian.crowd.scheduling.JobRunnerRegistrar.rescheduleJob(JobRunnerRegistrar.java:64)
at com.atlassian.crowd.scheduling.JobRunnerRegistrar.onApplicationReady(JobRunnerRegistrar.java:48)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.atlassian.event.internal.SingleParameterMethodListenerInvoker.invoke(SingleParameterMethodListenerInvoker.java:40)
... 22 more

All errors i can find have the same issue i think: 

java.lang.NullPointerException

Does anyone knows how the get rid of these errors and start crowd again? I check all databasetables for incorrect data and also the license in the config file.

[Charlie Misonne]

Perhaps this knowlegde base article helps you? https://confluence.atlassian.com/crowdkb/unable-to-start-crowd-this-crowd-instance-was-unable-to-start-the-scheduler-crowdschedulerservice-and-will-not-be-usable-1014274365.html

[Benjamin Siegmund]

I checked it, but the result of the sql is null. i dont have duplicated keys

[Charlie Misonne]

Ok, perhaps it's better for you to contact Atlassian support.

Relying on part of a log file to troubleshoot this is not easy.