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Can't connect to confluence

Adrien MINTZ November 21, 2023

Good morning,

Noone can connect to confluence anymore but everyone still succeeds to connect to JIRA.
Everything was fine just a couple weeks ago and nothing has changed.

Can you please help me invistigate and/or solve this issue please? I really don't know where to start.

Thank you!

2 answers

0 votes
Adrien MINTZ December 5, 2023

Can someone help me please?

0 votes
Michael Yaroshefsky - Visor for Jira
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November 21, 2023

Hi @Adrien MINTZ ,

Has anything changed since this morning? 

I searched to see if Confluence was down; currently, all systems are operational. (Source:

You mentioned nothing has changed on your end, but if you're still having an issue with Confluence being down, you can:

1. Double check that you don't have any firewall or security restrictions
2. Double check that nothing has changed with user permissions or acccess

Other steps you can take:
You can also try troubleshooting your Confluence server logs. This Confluence article explains more

Atlassian also offers support if any of the above is complicated. You can create a support ticket here:

Adrien MINTZ November 29, 2023

Hi Michael,

Nothing has changed. I am still unable to connect to Confluence.

Confluence is up and running but it does NOT recognize my credentials anymore (nor anyone else for that matter).

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