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After i switch to SSL,Why can't i login in to Crowd console as admin? ops!!!!

tom shi Aug 18, 2017

crowd version: 2.12.0

https://confluence.atlassian.com/display/CROWD028/Configuring+Crowd+to+Work+with+SSL

cfg the crow to work with SSL(According to the above link)

bug it alway pop-up 'Connection to authentication server failed. Please review the logs for more information.'

I'm going crazy

2 answers

0 votes
Lukasz Pater Atlassian Team Aug 18, 2017

Hi Tom,

Are you trying to used a self-signed certificate, or one issued by a Certificate Authority (CA)?

Are there any errors logged in Crowd logs about this? Make sure you have updated the crowd.properties file with the crowd.server.url pointing to the https:// url.

Also of note, Crowd 3.0 is now available, and it slightly simplifies the process - it reduces some internal complexity, and eliminates the need for crowd.properties entirely. You might want to give that version a go.

0 votes
Edwin Kyalangalilwa Community Leader Aug 18, 2017

Check the crowd.properties file and make sure everything is correct

https://confluence.atlassian.com/crowdkb/how-to-change-the-crowd-base-url-245827278.html

And check the logs, you might see an IP that isn't allowed to authenticate with your Crowd application. If so, simply add the IP to the remote addresses tab in the Crowd application.

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