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[changhong]

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[Marc Koppelaar]

Hi @changhong 

When is the last time you used your product?

Official Atlassian statement on Free subscriptions

Inactive Free products will be deactivated

If all the Jira Cloud products on your site are on a Free plan, your Jira Cloud products will be deactivated after 120 days of inactivity. If any Jira Cloud product on your site is on a paid plan, this doesn’t apply to that site.

Activity is simply logging in and viewing any page within a Jira product on your site. For example, if you log in and view a dashboard, report, Jira admin screen, or issue, any of those would count as activity. To keep your site active, log in and view something to restart the 120 days.

If you’re a site admin, we’ll send you emails to let you know if your site is at risk of being deactivated due to inactivity so you can log in and take action to prevent deactivation.

[Ollie Guan]

Hi @changhong ,

Free plan or something else?

You can go to My Product List to see if these sites are unsupported.

https://my.atlassian.com/product