deleting attachments

[Sebastian Smith]

Hey there,

I need some help with deleting attachments.

I deleted  a lot of PDF files from a page now, however they're still visible in the attachments overview.  I don't want to delete the whole page all together, but we had a collections with a huge number of big PDF-Files, The PDFs are not nessessary any more, but the confluence-page ist. 

How do I make sure, that the attachments are deleted properly? 


Regards, 

Sebastian

[Kristian Klima · Accepted solution]

Hi @Sebastian Smith 

Did you delete the PDFs from the page - as in from the page in the Edit mode, or from the Attachments page?

Deleting from the page in the edit mode = attachments remain associated with the page and must be deleted from the Attachment page.

Deleting from the Attachments page = placeholders will be visible on the page (think gray square with 'image not found'). You need to remove these manually in the edit mode.

[Henning Stoll · Accepted solution]

hello @Sebastian Smith ,

this is an expected behaviour. When an attachment is first previewed, this preview file is cached in the file system. When an attachment is deleted, and sent to the trash, the preview file isn't removed. The preview files are deleted when the attachment is purged from the trash.

Could you please delete the attachment from the trash and then see if it solves your problem ?

best regards

Henning

[Sebastian Smith]

thanks for your answer Henning, 

I'm not too sure if we talk about the same. 
I don't have the files in the trashcan at the overview at https://admin.atlassian.com/s/72270341-c707-4a18-96f1-e728eb72ffa3/storage

I deleted them with the trashcan-icon from the page, But I don't want them to eat up some storage any more. 

[Kristian Klima]

@Henning Stoll 

In case I misunderstood your question, and you've deleted the files properly, just purge them from the Space's trash.

[Henning Stoll]

Hello @Sebastian Smith ,

in your space -> under space settings -> Content -> Trash ->you should find your deleted attachments if you select purge here then it should remove the attachment.

Best regards

henning