confluence showing "unknown attachment" for attachments which was already uploaded

Hi , I tried uploading one doc in confluence and , it was a revised version of existing doc and saw this is showing as "unknown attachment " as given in the screenshot. Its reflecting everywhere and in some pages attachments seem to be still available (via the Attachments link on the page) for some of the issues. In some other , it is not accessible from the Page Attachments link –therefore it is effectively missing. Please tell us a resolution as its highly escalated by the customers

2 answers

0 vote
Thomas Schlegel Community Champion Aug 31, 2017

Hi Vivek,

do you have a self-hosted version of Confluence or Confluence Cloud?

yes, its conflluence self hosted version - 5.10.0
Thomas Schlegel Community Champion Aug 31, 2017

do you see any errors in the logfile? Could you please add the screenshot you mentioned in your question?

we cant upload the attachment here no option is getting
Thomas Schlegel Community Champion Aug 31, 2017

use the small camera icon in the editor:

image.png

attachment folder has sufficient permission on with application account and have enough storage on the directory also. But still the same issue

Any suggestion here?

Still the issue persists

Hi Thomas,

 

Any suggestion here.

0 vote
Gonchik Tsymzhitov Community Champion Nov 20, 2017

Hi! 

have fixed my the same errors using these scripts:

https://bitbucket.org/atlassianlabs/confluence-support-fix-missing-attachments

 

Please, before do it, let's make backup you system.

 

Cheers,

Gonchik Tsymzhitov

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