Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

cannot reset password

I want to reset my password because I was rejected even though input the password.

I received reset mail, but the new password rejected by "internal error".


1 answer

1 accepted

Hi @Sou Nakanishi , are you an admin of this Confluence? If yes, most likely is that your account is managed by a read only user directory, and you cannot change the details of your account, such as the password. Here's more information from a previous community thread.

If you are not the admin of Confluence, you might want to check in with an internal admin to help you change the password.

Hi @Monique Khairuliana[ServiceRocket] , thanks for your reply.
yes, i'm not admin of confluence, so i will contact my admin to help, thank you!!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

78 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you