Why is one of my users getting a "Cannot find file" error when he tries to open a file link?

One of my users specifically gets errors when he tries to open a link on a page, but only on his computer. When I sign in to his account on my computer, it opens the file just fine. His computer tells him that the file cannot be found and then shows the link that the file should be located at where the document would normally show on the screen. He has permissions to view the page and the file lists, so I'm not sure what's going on at this point.

2 answers

0 vote

Hi there,

Can you show us an example of the message he is getting in a screenshot? What browser is he replicating this in? Does it happen for more than one browser?

Kind Regards,

A few things you could try:

1. Ensure the user's browser is the newest version.

2. Try a different browser.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Kesha Thillainayagam
Posted Apr 13, 2018 in Confluence

We want to hear how your non-technical teams are using Confluence!

Hi Community! Kesha (kay-sha) from the Confluence marketing team here! Can you share stories with us on how your non-technical (think Marketing, Sales, HR, legal, etc.) teams are using Confluen...

2,798 views 26 10
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you