Why is one of my users getting a "Cannot find file" error when he tries to open a file link?

One of my users specifically gets errors when he tries to open a link on a page, but only on his computer. When I sign in to his account on my computer, it opens the file just fine. His computer tells him that the file cannot be found and then shows the link that the file should be located at where the document would normally show on the screen. He has permissions to view the page and the file lists, so I'm not sure what's going on at this point.

2 answers

This widget could not be displayed.

Hi there,

Can you show us an example of the message he is getting in a screenshot? What browser is he replicating this in? Does it happen for more than one browser?

Kind Regards,
Shannon

This widget could not be displayed.

A few things you could try:

1. Ensure the user's browser is the newest version.

2. Try a different browser.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Why start from scratch? Introducing four new templates for Confluence Cloud

Hi my Community friends!  For those who don't know me, I'm a product marketer on the Confluence Cloud team - nice to meet you! For those of you who do, you know that I've been all up in your Co...

490 views 7 6
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you