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Why can't I reply a comment?

The cursor appears but I am not able to type anything in "Reply"text box. I have tried it in Chrome as well as IE browsers.

Below is the link to comment and its screenshot:

https://thrivos.atlassian.net/wiki/spaces/C1IT/pages/873038458/Functionality+CASH+1+AutoPay+Page?replyToComment=903151698#comment-903151698

 

CaptureReply.JPG

1 answer

0 votes

Hello Hakimi,

Welcome to Atlassian Community! It's nice to meet you.

I noticed you have also raised this as a ticket in support. My colleague Paul, who actually sits behind me, is currently looking into this issue for you.

I'm not sure what might cause this, but it looks like it could be a permissions issue. We are currently investigating that at this moment.

I have asked Paul to provide a response on this thread as well as the one in our support system once the issue is resolved. 

I will watch your ticket as well because I am very interested to see what the cause might be!

Thank you for your patience and understanding.

Regards,

Shannon

Thank you @Shannon Spaniol ! Paul asked me to try again. I tried again, but the issue persists.

Thank you for letting me know, Hakimi.

My recommendation at this time would be to continue working with Paul, and then once the issue is resolved, you can let us know how it was fixed in the end.

Fingers crossed for a swift resolution!

Regards,

Shannon

@Hakimi Bharucha @Shannon Spaniol 

I believe this has something to do with the replyToComment= section of the URL. Jira may be handling it incorrectly. If you navigate to the page (or remove that section of the URL) you can select the comment and reply. I noticed if I click the generated link that Jira provides containing that "replyToComment" section in the URL, It won't let me type in the reply box.

Hi Sparky,

Welcome to Atlassian Community, it's nice to meet you. Thanks for the tip!

This was related to Confluence, but indeed, the issue was the same. The bug that we determined to be causing the issue is the following:

Steps to reproduce:
1. Receive a notification email with page or inline comment
2. Click "Reply" in the email

What happens:
Hello page opens on given page, focused on the right comment, however the editor is not available. For inline comments it's not available at all. For page comments the editor placeholder keeps spinning forever.

Expected results:
Editor is available to submit a reply to inline or page comment

Workaround:
Replace "replyToComment" param in URL with "focusedCommentId", load the page and click into the editor

Best regards,

Shannon

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