Unable to link knowledge base to Service Desk

Hi everyone,

I've been attempting to setup a knowledge base connection from my Confluence server to my JIRA Service Desk server.

I've successfully created application links in both directions and they show up under application links section in JIRA and Confluence. However, when I visit the Customer Portal and goto the Knowledge Base section, the application link is not detected.

Has anyone encountered this before? Any suggestions?

1 answer

It sounds like something is wrong with your Application Links. Are you able to use other Jira macros on Confluence pages? If not, that confirms an Application Link problem. Check to make sure that OAuth is enabled on the Application Link in both directions. Application Links are very sensitive to strangeness with the URLs that they connect to. They tend to be more sensitive than web browsers. If you're doing SSL, make sure that everything is configured properly and if you're using self-signed certs, you'll need to import them in to the Java keystore for each app.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 24, 2018 in Confluence

Atlassian Research opportunity with Confluence templates

Do you use templates with Confluence? Take part in a remote 1-hr workshop. You'll receive USD $100 for your time!   We're looking for people to participate in a   remote 1-hr workshop...

1,032 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you