Unable to install STAGIL

[Lea Beckmann]

Hey there,

I'm facing a problem:

Unable to install STAGIL Navigation for Confluence - Menus, Themes and Search

Please reconfirm your payment details and license status, and try again to install the app.

We already used it in our Sandbox, today we wanted to change our navigation to STAGIL and now I'm unable to add it - does anyone know what to do?

Thanks a lot in advance!

[Barbara Szczesniak]

@Lea Beckmann Did you install the trial version of the app in your Sandbox and not provide payment details for when the trial expired? The message seems to indicate that your license has expired. If your sandbox is in a different cloud instance than the site you want to use the app in, this might also affect licensing of the app (I'm not an expert).

Information on how to contact the developer of the app is available on the Support tab for the app in the marketplace: https://marketplace.atlassian.com/apps/1218995/stagil-navigation-for-confluence-menus-themes-and-search?hosting=cloud&tab=support 

They should be able to assist you with licensing questions.