Unable to Apply Page Restrictions

[Moyukh Mukherjee]

Hi,

I have admin access to our org's Confluence space. But lately, I haven't been able to apply page restrictions. Every time I try to apply restrictions, I get a message - There was an error submitting the page restrictions. Please try again later.

Please help.

[Clark Everson]

Hi @Moyukh Mukherjee

Admin access isn't what controls this. Each permission is independent of one another. Do you have the permissions for "Restrictions"? If not you won't be able to apply it.

If this occurs in a certain space, I would also see if you can restrict pages in your personal space or if you get the same error. 

From there you can troubleshoot if it's Space or Instance specific and troubleshoot accordingly with your Confluence Admin or Atlassian as needed. 

Also have another user with the restrictions try it and see if it's user specific. If it's just you try an incognito or private browser window.

There are many potential causes but I don't know if you have enough data yet to pinpoint it.

Best,
Clark

[Moyukh Mukherjee]

Hi Clark,

Thanks for your response. 

I have been managing my org's Confluence space since the past 3 years. I have been able to restrict and grant access to multiple individuals, but that function has been very flaky sine the past few days. Not just that, almost everything else as well. The reordering of pages doesn't go through, the edits don't go through, and the server is excruciatingly slow. And it's not just me, but many others globally. 

I checked in my org's communication channel, and there was a communication about the Central (ALM) Confluence production environment experiencing issues. 

So it's definitely Confluence.