Trying to log ino the ORG admin account as user left business but password reset not sending

[Graham Roberts]

Worth noting that the password reset isn't even triggering as nothing showing in MS365 message trace either 

[Graham Roberts · Accepted solution]

Thank you guys for stepping in to help it's appreciated! Having gone round the houses it was as simple as the user in question had been added to an email suppression list and soon as he was removed the password reset arrived!!

[Trudy Claspill]

Hello @Graham Roberts 

Welcome to the Atlassian community.

Your post tags say you are using a Free subscription. Is that accurate?

Are you trying to login using the previous Org Admins credentials? Do you have access to the associated Email inbox?

Is your configuration using Verified Domains and Managed Accounts?

Are your accounts using an Identity Provider for authentication, or have the accounts been independently set up with separate passwords in Atlassian Cloud?

[Marc - Devoteam]

Hi @Graham Roberts 

Welcome to the community.

This can only be resolved by Atlassian Support, but based on your free tier you are not eligible to contact Atlassian Support (mentioed in the ToC of the free tier option).

@John Funk , @Hans Polder _Devoteam_ or @Trudy Claspill could you help @Graham Roberts 

[Graham Roberts]

Thanks Marc, fingers crossed

[John Funk]

Assistance requested!