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Trying to log ino the ORG admin account as user left business but password reset not sending

Graham Roberts
Graham Roberts
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January 16, 2025

Worth noting that the password reset isn't even triggering as nothing showing in MS365 message trace either 

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Trudy Claspill
Trudy Claspill
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January 16, 2025

Hello @Graham Roberts 

Welcome to the Atlassian community.

Your post tags say you are using a Free subscription. Is that accurate?

Are you trying to login using the previous Org Admins credentials? Do you have access to the associated Email inbox?

Is your configuration using Verified Domains and Managed Accounts?

Are your accounts using an Identity Provider for authentication, or have the accounts been independently set up with separate passwords in Atlassian Cloud?

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Marc - Devoteam
Marc - Devoteam
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January 16, 2025

Hi @Graham Roberts 

Welcome to the community.

This can only be resolved by Atlassian Support, but based on your free tier you are not eligible to contact Atlassian Support (mentioed in the ToC of the free tier option).

@John Funk , @Hans Polder or @Trudy Claspill could you help @Graham Roberts 

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Graham Roberts
Graham Roberts
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January 16, 2025

Thanks Marc, fingers crossed

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