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Trying to link Confluence to Jira ServiceDesk and getting a Status 401 error

Wade Grimm
Wade Grimm Oct 21, 2020

Hi there, I'm new to ServiceDesk, Confluence and Insight. Just setting up a demo environment and am having issues connecting(linking) the Confluence instance to the Service Desk instance.

at the /setup/connecttojira-start.action url I put in all the relevant info (verified the username and password several times) and when I click next I get a System Error message:

 I thought a 401 might be an unauthorized message but I've triple checked the username and password

Any help would be appreciated

Cause
java.lang.RuntimeException: Error while setting up connection to Jira
at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:223)

caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401
at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

Answer
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3 answers

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Answer accepted
Dmitriy Smotrov (dsxack)
Dmitriy Smotrov (dsxack) Nov 10, 2020

I have the same error

View More Comments
Wade Grimm
Wade Grimm Nov 10, 2020

Well at least I'm not the only one :)

Hopefully someone will have an answer for us.

Like
Dmitriy Smotrov (dsxack)
Dmitriy Smotrov (dsxack) Nov 10, 2020 • edited

In JIRA logs everything is fine, authentication has PASSED:

2020-11-10 23:22:45,625+0000 http-nio-8080-exec-8 anonymous 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1c9livd]

2020-11-10 23:22:45,647+0000 http-nio-8080-exec-8 dsxack 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,696+0000 http-nio-8080-exec-9 anonymous 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1yf9lub]

2020-11-10 23:22:45,731+0000 http-nio-8080-exec-9 dsxack 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,776+0000 http-nio-8080-exec-6 anonymous 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HttpSession created [18mn1zg]

2020-11-10 23:22:45,804+0000 http-nio-8080-exec-6 dsxack 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,987+0000 http-nio-8080-exec-5 anonymous 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HttpSession created [1vcuxiq]

2020-11-10 23:22:46,010+0000 http-nio-8080-exec-5 dsxack 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:46,153+0000 http-nio-8080-exec-3 anonymous 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application HttpSession created [3w9g0h]

2020-11-10 23:22:46,170+0000 http-nio-8080-exec-3 dsxack 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application The user 'dsxack' has PASSED authentication.

But in confluence logs I see the same error as you:

Caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.configureCrowdAuthentication(CrowdIntegrationConfiguratorImpl.java:49)

 at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:219)

 ... 386 more

In nginx access logs I have 401 error:

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 534 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 2326 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 41 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "PUT /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HTTP/1.1" 201 208 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 64 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 654 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "PUT /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HTTP/1.1" 204 0 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 541 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

62.217.185.142 - - [11/Nov/2020:00:22:46 +0100] "POST /setup/connecttojira.action HTTP/1.1" 500 64832 "https://confluence.scloud.dsxack.com/setup/connecttojira-start.action" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /opensearch/osd.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /bootstrap/selectsetupstep.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /setup/setupusermanagementchoice-start.action HTTP/1.1" 200 2126 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

I see the Confluence or JIRA (I don't know for sure) have an 503 error error at this request: https://docs.atlassian.com/mywork-confluence-host-plugin/REST/0.1.1582/#id265678  

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

After that, I have a 401 error

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

 

Like
Dmitriy Smotrov (dsxack)
Dmitriy Smotrov (dsxack) Nov 10, 2020 • edited

In JIRA logs everything is fine, authentication has PASSED:

2020-11-10 23:22:45,625+0000 http-nio-8080-exec-8 anonymous 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1c9livd]

2020-11-10 23:22:45,647+0000 http-nio-8080-exec-8 dsxack 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,696+0000 http-nio-8080-exec-9 anonymous 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1yf9lub]

2020-11-10 23:22:45,731+0000 http-nio-8080-exec-9 dsxack 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,776+0000 http-nio-8080-exec-6 anonymous 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HttpSession created [18mn1zg]

2020-11-10 23:22:45,804+0000 http-nio-8080-exec-6 dsxack 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,987+0000 http-nio-8080-exec-5 anonymous 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HttpSession created [1vcuxiq]

2020-11-10 23:22:46,010+0000 http-nio-8080-exec-5 dsxack 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:46,153+0000 http-nio-8080-exec-3 anonymous 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application HttpSession created [3w9g0h]

2020-11-10 23:22:46,170+0000 http-nio-8080-exec-3 dsxack 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application The user 'dsxack' has PASSED authentication.

But in confluence logs I see the same error as you:

Caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.configureCrowdAuthentication(CrowdIntegrationConfiguratorImpl.java:49)

 at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:219)

 ... 386 more

In nginx access logs I have 401 error:

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 534 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 2326 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 41 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "PUT /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HTTP/1.1" 201 208 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 64 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 654 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "PUT /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HTTP/1.1" 204 0 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 541 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

62.217.185.142 - - [11/Nov/2020:00:22:46 +0100] "POST /setup/connecttojira.action HTTP/1.1" 500 64832 "https://confluence.scloud.dsxack.com/setup/connecttojira-start.action" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /opensearch/osd.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /bootstrap/selectsetupstep.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /setup/setupusermanagementchoice-start.action HTTP/1.1" 200 2126 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

I see the Confluence or JIARA (I don't know for sure) have an 503 error error at this request: https://docs.atlassian.com/mywork-confluence-host-plugin/REST/0.1.1582/#id265678  

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

After that, I have a 401 error

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

 

Like
Wade Grimm
Wade Grimm Nov 10, 2020

My setup is very basic, Windows 2019 Std vm, with all three components installed on the one server.

Like
Dmitriy Smotrov (dsxack)
Dmitriy Smotrov (dsxack) Nov 10, 2020

In JIRA logs everything is fine, authentication has PASSED:

2020-11-10 23:22:45,625+0000 http-nio-8080-exec-8 anonymous 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1c9livd]

2020-11-10 23:22:45,647+0000 http-nio-8080-exec-8 dsxack 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,696+0000 http-nio-8080-exec-9 anonymous 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1yf9lub]

2020-11-10 23:22:45,731+0000 http-nio-8080-exec-9 dsxack 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,776+0000 http-nio-8080-exec-6 anonymous 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HttpSession created [18mn1zg]

2020-11-10 23:22:45,804+0000 http-nio-8080-exec-6 dsxack 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,987+0000 http-nio-8080-exec-5 anonymous 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HttpSession created [1vcuxiq]

2020-11-10 23:22:46,010+0000 http-nio-8080-exec-5 dsxack 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:46,153+0000 http-nio-8080-exec-3 anonymous 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application HttpSession created [3w9g0h]

2020-11-10 23:22:46,170+0000 http-nio-8080-exec-3 dsxack 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application The user 'dsxack' has PASSED authentication.

But in confluence logs I see the same error as you:

Caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

 at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.configureCrowdAuthentication(CrowdIntegrationConfiguratorImpl.java:49)

 at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:219)

 ... 386 more

In nginx access logs I have 401 error:

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 534 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 2326 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 41 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "PUT /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HTTP/1.1" 201 208 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 64 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 654 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "PUT /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HTTP/1.1" 204 0 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 541 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

62.217.185.142 - - [11/Nov/2020:00:22:46 +0100] "POST /setup/connecttojira.action HTTP/1.1" 500 64832 "https://confluence.scloud.dsxack.com/setup/connecttojira-start.action" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /opensearch/osd.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /bootstrap/selectsetupstep.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /setup/setupusermanagementchoice-start.action HTTP/1.1" 200 2126 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

I see the Confluence or JIARA (I don't know for sure) have an 503 error error at this request: https://docs.atlassian.com/mywork-confluence-host-plugin/REST/0.1.1582/#id265678  

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

After that, I have a 401 error

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"
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Dmitriy Smotrov (dsxack)
Dmitriy Smotrov (dsxack) Nov 10, 2020

My comments have been removed (

And I tried so hard to give more information

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Dmitriy Smotrov (dsxack)
Dmitriy Smotrov (dsxack) Nov 10, 2020 • edited

@Wade Grimm I solved my problem chose the first option: do not connect Confluence to JIRA at the start and create Confluence admin user.

After that I went to jira applications links:

https://jira-domain/plugins/servlet/applinks/listApplicationLinks

and added link to the Confluence:

https://confluence-domain/

After that JIRA and Confluence were linked.

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Dmitriy Smotrov (dsxack)
Dmitriy Smotrov (dsxack) Nov 10, 2020 • edited

It uses different users for Confluence and JIRA but it is fine for me.

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Wade Grimm
Wade Grimm Nov 10, 2020

Thanks for this, just uninstalling it now and will try this. I'll post back if I am successful

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Wade Grimm
Wade Grimm Nov 10, 2020

@Dmitriy Smotrov (dsxack) That seems to have fixed that issue! thank you for that. Now to finish the setup so I can properly demo this product!

 

Cheers

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Barış Türkkal
Barış Türkkal Atlassian Team Jul 21, 2021

Before setting up Jira connection from confluence, add jira admin user to Confluence. This worked for me  

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Dmitriy Smotrov (dsxack)
Dmitriy Smotrov (dsxack) Nov 10, 2020 • edited

In JIRA logs everything is fine, authentication has PASSED:

2020-11-10 23:22:45,625+0000 http-nio-8080-exec-8 anonymous 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1c9livd]

2020-11-10 23:22:45,647+0000 http-nio-8080-exec-8 dsxack 1402x895x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,696+0000 http-nio-8080-exec-9 anonymous 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo HttpSession created [1yf9lub]

2020-11-10 23:22:45,731+0000 http-nio-8080-exec-9 dsxack 1402x896x1 - 192.168.10.1 /rest/applinks/1.0/authenticationinfo The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,776+0000 http-nio-8080-exec-6 anonymous 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HttpSession created [18mn1zg]

2020-11-10 23:22:45,804+0000 http-nio-8080-exec-6 dsxack 1402x897x1 - 192.168.10.1 /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:45,987+0000 http-nio-8080-exec-5 anonymous 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HttpSession created [1vcuxiq]

2020-11-10 23:22:46,010+0000 http-nio-8080-exec-5 dsxack 1402x899x1 - 192.168.10.1 /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth The user 'dsxack' has PASSED authentication.

2020-11-10 23:22:46,153+0000 http-nio-8080-exec-3 anonymous 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application HttpSession created [3w9g0h]

2020-11-10 23:22:46,170+0000 http-nio-8080-exec-3 dsxack 1402x901x1 - 192.168.10.1 /rest/appmanagement/1/application The user 'dsxack' has PASSED authentication.
But in confluence logs I see the same error as you:

Caused by: com.atlassian.dragonfly.api.JiraIntegrationConfigurationException: cannot create application in Jira. Status Code =401

at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.createApplicationInCrowd(CrowdIntegrationConfiguratorImpl.java:87)

at com.atlassian.dragonfly.core.CrowdIntegrationConfiguratorImpl.configureCrowdAuthentication(CrowdIntegrationConfiguratorImpl.java:49)

at com.atlassian.confluence.setup.actions.ConnectToJiraAction.configureJira(ConnectToJiraAction.java:219)

... 386 more

In nginx access logs I have 401 error:

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 534 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/authenticationinfo HTTP/1.1" 200 97 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/1.0/manifest HTTP/1.1" 200 2326 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 41 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:45 +0100] "PUT /rest/applinks/1.0/applicationlink/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b HTTP/1.1" 201 208 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:45 +0100] "GET /rest/applinks/latest/capabilities HTTP/1.1" 200 64 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 654 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "PUT /rest/applinks/3.0/status/b719b0e8-0a55-34bc-9a3c-5e0add55ca8b/oauth HTTP/1.1" 204 0 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "GET /plugins/servlet/oauth/consumer-info HTTP/1.1" 200 541 "-" "Apache-HttpClient/4.5.12 (Java/11.0.9)"

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"

62.217.185.142 - - [11/Nov/2020:00:22:46 +0100] "POST /setup/connecttojira.action HTTP/1.1" 500 64832 "https://confluence.scloud.dsxack.com/setup/connecttojira-start.action" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /opensearch/osd.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /bootstrap/selectsetupstep.action HTTP/1.1" 302 0 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

62.217.185.142 - - [11/Nov/2020:00:22:47 +0100] "GET /setup/setupusermanagementchoice-start.action HTTP/1.1" 200 2126 "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 11_0_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.183 Safari/537.36"

I see the Confluence or JIARA (I don't know for sure) have an 503 error error at this request: https://docs.atlassian.com/mywork-confluence-host-plugin/REST/0.1.1582/#id265678  

192.168.10.155 - - [11/Nov/2020:00:22:46 +0100] "POST /rest/mywork/1/client HTTP/1.1" 503 771 "-" "Apache-HttpClient/4.5.10 (Java/1.8.0_272)"

After that, I have a 401 error

192.168.10.155 - dsxack [11/Nov/2020:00:22:46 +0100] "POST /rest/appmanagement/1/application?include-request-address=true HTTP/1.1" 401 176 "-" "Jakarta Commons-HttpClient/3.1"
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