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Troubleshooting is not opening in our confluence Datacenter

Ravi Kumar K
Ravi Kumar K April 18, 2024

Hi Team,

 

When we open the confluence Troubleshooting getting the below error .

 

Regards

Ravitroubleshoot confluence.PNG

 

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Kseniia Trushnikova
Kseniia Trushnikova
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April 19, 2024

Hi @Ravi Kumar K,

Using the exception ID you've got, check the log file atlassian-confluence.log. There must be an error.

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Ravi Kumar K
Ravi Kumar K May 2, 2024

Hi @Kseniia Trushnikova ,

 

Thanks for the update! The issue has been resolved .

We observed that the jira is running with the different user and we started with the jira user , after restarting with jira with correct user we can see the images.

Regards,

Ravi

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