Testing integration with Jira Cloud via webhooks

Alibek Zhubanyshev December 2, 2024

We have implemented integration between Jira Cloud and our custom local tool. 

Last time, we had an issue when only some Jira issue related changes reached local tool. That was resolved accidentally by using 3rd party SSL tester, the reason was that the certificate chain was not complete on local tool side.

Currently we see that some Jira issue changes are not reached local tool, and we do not know the reason yet. Is there any mechanism to test the integration fully (e.g. list of testing scenarios using some mocking tool)? The problem is that logging is not implemented on Jira Cloud side and it is impossible to know the reason why some changes are not reached the local tool - https://jira.atlassian.com/browse/JRACLOUD-41463, so we can check only local tool's log, OS logs and local firewall log.

1 answer

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Abdallah Khaled
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 5, 2024

Hello Alibek 

Thanks for your question on the community. 

This requires further investigation from our end, so I have created a support ticket on your behalf. You should receive the ticket details in your email soon

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