TOC and anchors don't work on longer pages on Chrome or Edge

[Sondra Menthers]

1. Created TOC using the Insert Table of Contents macro.  

• Links do NOT jump down to the desired page positions.  Right clicking to open in a new tab DOES work.
• Tested Chrome and Edge.  Same problems.
• Tried work arounds I found in the community.  Nothing works. 

2. Created TOP anchor to jump to top of page using Insert- other macros - anchor and the  control K link #top link.

• Links do NOT jump up to the desired page positions.  Right clicking to open in a new tab DOES work.
• Tested Chrome and Edge.  Same problems.
• Tried work arounds I found in the community.  Nothing works. 

[Sondra Menthers]

Confirmed that this particular page does not work on IE, Edge or Chrome.  Anchors and tocs work on other pages on Chrome. 

[Sondra Menthers]

[Shannon S]

Sondra,

Thank you for confirming that.

Confluence 5.9.12 has reached End of Life. I wouldn't recommend running this version at this time. It may be that this issue has already been resolved, so please try to upgrade to 6.0.* or more recent.

If you want to do some tests prior to upgrading, my recommendation is as follows:

1. Ensure that there are no special characters in the title of the page, and be sure that the TOC macro isn't being wrapped in a 3rd party add-on (to ensure this wouldn't affect the macro from working).
2. Remove any customizations. We want to confirm it's actually the length of the page causing the issue.
3. You can try to split the page up into smaller pages to check if that resolves the issue.

Let me know if you have any questions.

Regards,

Shannon

[Shannon S]

Hi Sondra,

Can you confirm your Confluence version so I can test this out?

You specify it doesn't work in Chrome or Edge, so can you confirm that it does indeed work in Firefox and IE 11? 

Thank you!

Shannon