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System Error when attempting to change default space permissions

enjayaitch May 22, 2020

I'm trying to change the default space permissions to remove admin etc. from the confluence users group.  I'm getting the error below, and the support link doesn't seem to work.

Oops - an error has occurred

System Error

A system error has occurred — our apologies!

For immediate troubleshooting, consult our knowledge base for a solution.

If you would like to receive support from Atlassian's support team, ask your Confluence administrator to create a support issue on Atlassian's support system with the following information:

  1. a description of your problem and what you were doing at the time it occurred
  2. a copy of the error and system information found below
  3. a copy of the application logs (if possible).

Your Confluence administrator can use the support request form to create a support ticket which will include this information.

We will respond as promptly as possible.
Thank you!

Return to site homepage…

2 answers

0 votes
enjayaitch May 22, 2020

Got this answer from support:

As I checked, I was able to replicate the issue ; and this is being reproducible on our test instances as well.

Upon digging more, I learned that the issue we are facing is actually affected by a bug reported to our developer team to review here:

As this affects all of us, I also want to point that we have an internal incident and our dev team are currently working on a fix at this moment.
So, although you will see in the public page its Priority set to 'Medium' only, I can guarantee it wont take long to get this resolved.

0 votes
Emma Wallace May 22, 2020

site admin here, too. Having the same issue.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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